Associate Banker, 20 Hours, Athens, GA - Athens W Broad Branch

JPMorganChase; Athens (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Chase is hiring for a branch team member focused on delivering welcoming, attentive service to clients. You will greet customers, assist with everyday banking needs, and educate them on digital self-service options to enhance their experience.

You will work with colleagues to open new accounts, maintain existing relationships, and perform branch operations in accordance with bank policies. A strong client-service orientation and basic cash handling skills are essential.

Qualifications

• Client service experience or comparable experience.
• Ability to educate and assist clients with banking transactions and digital tools.
• Strong communication and interpersonal skills with a client-first mindset.

Responsibilities

• Greet clients as they enter the branch and manage lobby flow using a tablet.
• Provide account servicing and maintenance, open new accounts, and ensure compliance with policies and regulations.
• Educate clients on day-to-day banking and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge with the team.
• Support branch operations, including cash handling and custody duties, following bank procedures.

Skills

Client service

Communication

Relationship building

Teamwork

Attention to detail

Tech literacy

Learn products quickly

Education

High school diploma or GED

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.