Associate, Application Support Development

BlackCube Labs; Madison, Northern (WI, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Santander is seeking an Associate in Application Support Development in the United States. The role sits at the intersection of Finance, Technology, AI and Transformation, partnering with Finance, business, engineering and technology teams to understand challenges, evaluate solutions, and drive delivery of critical Finance applications and platforms.

The ideal candidate combines strong knowledge of Finance applications with technical fluency to engage with development teams on architecture, data

Responsibilities

• Partner with Finance, Technology and other stakeholders to understand business challenges, define requirements, and develop practical technology solutions.
• Translate business requirements and Finance concepts into clear technology requirements and solution designs.
• Analyze complex applications, data, and process issues; identify root causes; coordinate resolution.

Job description

Associate, Application Support DevelopmentCountry: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

The Application Support Development Associate is a senior technology professional who operates at the intersection of Finance, Technology, AI and Transformation. The role partners closely with Finance, business, engineering, and technology teams to understand complex business challenges, evaluate solutions, and drive the delivery and ongoing enhancement of critical Finance applications and platforms.

The ideal candidate combines strong knowledge of Finance applications and processes with sufficient technical depth to effectively engage engineering teams on application architecture, data flows, system integrations, incidents, and technology solutions. This position does not require the individual to be a hands‑on software developer; however, the candidate should be technically fluent and comfortable working closely with development teams.

• Partner with Finance, Technology, and other stakeholders to understand business challenges, define requirements, and develop practical technology solutions.
• Apply strong knowledge of Finance applications, financial data, and processes, ideally including General Ledger (GL), Regulatory Reporting, Financial Reporting, and related Finance systems.
• Serve as a bridge between business and engineering teams, translating business requirements and Finance concepts into clear technology requirements and solution designs.
• Analyze complex applications, data, and process issues; identify root causes; evaluate potential solutions; and coordinate with appropriate teams through resolution.
• Work closely with software development and engineering teams to evaluate system architecture, application integrations, interfaces, data flows, and technology dependencies.
• Contribute to the design, implementation, enhancement, and support of critical Finance applications and technology solutions.
• Evaluate the impact of proposed application and technology changes and help ensure solutions meet business, functional, technical, and control requirements.
• Support application incidents and production issues by coordinating across Finance, engineering, infrastructure, data, and other technology teams.
• Identify opportunities to leverage AI-enabled development, automation, and analytical tools to accelerate development, analysis, problem solving, and technology delivery.
• Contribute to broader Finance and Technology transformation initiatives, including process simplification, application modernization, automation, and improvements to financial data and reporting.
• Develop and maintain a strong understanding of the Finance application environment, including upstream and downstream systems and data dependencies.
• Effectively manage multiple initiatives and changing priorities while maintaining ownership of deliverables and driving activities forward with limited supervision.
• Collaborate effectively with geographically distributed teams and communicate complex business and technology topics clearly across different functions, locations, and levels of technical expertise.
• Use Microsoft Excel extensively as a core analytical and problem‑solving tool, including the