Associate Analyst, Operations - Performance and Data Recon

lplfinancial; Tempe (AZ); On-site; USD 59,744,000 - 99,459,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

And more

Job summary

LPL Financial is seeking an Associate Analyst for the Performance and Data Reconciliation (PDR) team on the Client Reporting Specialized Service Team (CRSST) to become a SME on Client Reporting. You will handle inquiries, support 3rd Party Reporting, and manage escalation cases with a focus on client experience.

The role emphasizes collaboration, continuous improvement, and staying current with industry practices. Requires 1+ year in financial services and strong communication skills.

Qualifications

• 1+ year in financial services with client-facing or operations experience.

Responsibilities

• Develop SME in Client Reporting Applications and software.
• Respond promptly and accurately to client inquiries with effective solutions.
• Take ownership of advanced Client Reporting escalations as liaison for escalated cases.
• Proactively seek opportunities to improve the client experience through continuous improvement.
• Collaborate with team on 3rd Party Reporting, PDR Level II Processes, and Client Reporting Mailbox duties.
• Maintain professionalism and empathy while interacting with clients to build strong relationships.
• Stay updated on industry trends and best practices to offer cutting-edge solutions.
• Direct inquiries through proper channels and escalate when needed.
• Identify trends and suggest operational improvements to the PDR team.
• Work with internal partners to resolve escalations.
• Adapt to process changes and updates to client-facing software functionality.

Skills

Verbal communication

Time management

Attention to detail

Analytical skills

Prioritization

Pressure handling

Client service

Education

Bachelor's degree in Finance or Business

SIE certification (plus)

Tools

MS Excel

MS Word

NICE system

Dynamics for case management

Job description

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

The Associate Analyst within the Performance and Data Reconciliation (PDR) department on the Client Reporting Specialized Service Team (CRSST) assumes a critical role in offering expert resolutions to inquiries or requests pertaining to LPL Client Reporting Applications and software. This role involves becoming a Subject Matter Expert on Client Reporting and taking on additional responsibilities related to 3rd Party Reporting, PDR Level II Processes, and/or Client Reporting Mailbox duties. PDR serves as a dedicated liaison for addressing advanced Client Reporting escalations, with a steadfast commitment to delivering an unmatched service experience, ensuring that all Client Reporting needs are not only met but also surpassed.

Responsibilities

• Develop an in-depth understanding of Client Reporting Applications and software to become a Subject Matter Expert (SME).
• Respond promptly and accurately to client inquiries, offering effective solutions and resolutions
• Take ownership of advanced Client Reporting escalations, serving as a dedicated liaison for escalated cases
• Proactively seek opportunities to enhance the client experience through continuous improvement initiatives
• Collaborate with team members to provide support on 3rd Party Reporting, PDR Level II Processes, Team Projects, and/or Client Reporting Mailbox duties
• Strive to maintain a high level of professionalism and empathy while interacting with clients to build positive relationships.
• Continuously update knowledge of industry trends and best practices to offer cutting-edge solutions.
• Direct all inquiries through the proper channels to ensure proper processing and escalating inquiries when needed
• Identify trends and suggest operational improvements to the PDR team
• Collaborate with internal business partners to assist in resolving escalations
• Adapting and adopting to process changes and the updates related to client-facing software functionality

What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness , act with integrity , and are driven to help our clients succeed . We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• 1+ year in financial services with client facing or operations experience ( comparable experience may be considered )

Core Competencies

• Verbal and written communication skills
• Time management and organizational skills
• Attention to detail with a proactive approach to solving and preventing problems
• Ability to present complex information in a clear and concise way; strong analytical skills
• Ability to prioritize responsibilities to ensure deadlines provided by regulators and firm are followed and identify and manage firm risk
• Ability to perform under pressure and adapt to changes

Preferences

• Prior experience in client service or support roles within the financial industry is advantageous
• Experience using Client Works, Dynamics for case management, and NICE phone system
• MS excel, MS word, and other MS office suite experience
• Excellent communication and interpersonal skills to engage with clients and internal stakeholders
• Demonstrated ability to work both independently and collaboratively in a team-oriented environment
• Knowledgeable in a wide range of investments and client reporting applications, including but not limited to; mutual funds, fixed income products, options, common stocks and annuities
• Bachelor's degree in Finance, Business, or a related field is preferred
• Securities Industry Essentials (SIE) is a plus

#LPL-H1

Pay Range:$20.85-$34.71/hour

Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off
• and more

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.