Associate, AMS Support

High Street Insurance Partners; Remote; USD 45,000 - 70,000; Full time

Job summary

A national insurance agency is looking for an Associate, AMS Support to provide support for partners using Applied Epic. This role involves collaborating with cross-functional teams to ensure effective workflows and resolve issues. Candidates must have a minimum of 1 year of insurance agency experience and hands-on knowledge of Applied Epic. This remote position offers flexible work schedules and a competitive compensation package, including benefits and annual performance bonuses.

Benefits

Medical insurance

Phone stipend

401(k) match up to 4%

Qualifications

• Minimum 1 year of experience in an insurance agency or brokerage.
• Hands-on experience with Applied Epic and policy suspense management.
• High proficiency with Microsoft Excel.

Responsibilities

• Attach policies and documents out of suspense for all agencies.
• Collaborate with agencies to resolve suspense issues.
• Work with Applied Support to identify and resolve issues.

Skills

Organizational skills

Time management

Microsoft Excel

Microsoft Outlook

Microsoft Word

Insurance agency experience

Knowledge of Applied Epic

Job description

Position Description

Associate, AMS Support - Download

Location

Remote

Salary

$45,000 - $70,000 annually, eligible for an annual bonus for meeting performance goals

Company Background

Highstreet Insurance Partners (Highstreet) is one of the fastest-growing insurance agencies in the U.S.

Founded with the mindset of putting people first, Highstreet brings technical expertise and industry experience together to serve and protect customers while providing agencies with the tools and resources to grow.

We love to help people pursue life’s opportunities with tenacity and confidence to create stronger, more resilient communities. We do it for all our futures.

Position Summary

The Associate AMS Support role will be an integral member of the team supporting Highstreet partners once they convert and transition to adopting Highstreet’s Gold Standard Applied Epic.

Introducing Applied Epic to Highstreet is a long-term, high-priority, enterprise-wide initiative. Our goal is to activate organic growth potential where our partners feel supported by efficient workflows, shared resources, and analytical insights benefiting from quality data capture.

The Associate will provide download support to agencies after they convert to Applied Epic.

Day-to-day, this role will collaborate extensively with cross-functional teams across Highstreet (Client Service, Technology, Finance) and will work alongside multiple strategic service providers.

This is an opportunity to join a growing company and an energetic team in a role with potential for development and advancement.

We provide a competitive compensation and benefit package, including medical insurance, phone stipend, and a 401(k) match of up to 4% of salary.

Key Areas of Responsibility

• Attach policies and eDocs out of suspense for all agencies
• Work with agencies on corrective action they need to take for items that can’t be released from suspense
• Work with Applied Support as needed to resolve issues identified
• Collaborate with Highstreet Applied Epic Team to improve processes related to download

Desired Competencies

• 1 years minimum of Insurance agency/brokerage experience
• Hands-on experience with Applied Epic
• Hands-on experience with policy and eDocs suspense and understanding how to attach items and why they are in suspense
• Strong organizational skills and time management
• High proficiency with Microsoft Excel, as well as Outlook and Word

Key Personal Attributes

• Treats people with respect and dignity
• Keeps commitments and demonstrates exceptional follow through
• Team-first orientation; high integrity, and mature character
• Positive, get it done personality
• Sense of urgency: “All hands-on deck”
• Exhibits confidence in self and others
• Comfortable expressing vulnerability
• Effectively influences outcomes and gives appropriate recognition to others

Work Environment

• Will report to a manager (or above)
• Occasional travel to Highstreet Team meetings
• Flexible remote work schedules are supported

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position as described above.

Locations

Bloomfield Hills, MI
Boonsville, MI
Boyne City, MI
Bristol, CT
Byron Center, MI
Cadillac, MI
East Jordan, MI
Gaylord, MI
Harbor Springs, MI
Holland, MI
Jenison, MI
Lake City, MI
Manistee, MI
Martin, MI
Meadville, PA
Melville, NY
Morris, NY
New Berlin, NY
New Hartford, NY
Norwich, NY
Oneida, NY
Petoskey, MI
Richfield Springs, NY
Sangerfield, NY
Schoolcraft, MI
Sidney, NY
Traverse City, MI
Troy, MI
Vicksburg, MI
West Winfield, NY

High Street Insurance Partners
601 5th Street, NW
Suite 500
Grand Rapids, Michigan 49504