Associate Advisor Compensation Solution Professional

lplfinancial; Fort Mill (SC); On-site; USD 31,000 - 52,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Job summary

LPL Financial Holdings Inc. in South Carolina seeks an Associate Client Compensation Consultant - Service to handle inbound calls and emails, researching and resolving compensation inquiries, and collaborating with internal teams to fix issues.

The role emphasizes advising advisors on compensation structures, using Excel for data analysis, and supporting training and onboarding of new staff; bachelor's in finance preferred; SIE certification a plus.

Qualifications

• 3+ years of customer service or related experience.
• 2+ years' proficiency in Microsoft Excel (pivot tables).

Responsibilities

• Field inbound calls and probing questions to assist with inquiries.
• Research and resolve cases from inbound calls and emails.
• Own complex situations, set expectations, and initiate outreach to sponsors and carriers.
• Support teammates and participate in training and back-up duties.
• Help improve Advisor experience and educate on commission structures.
• Educate offices and partners on technology use and issue reporting.
• Proactively outreach to advisors regarding sensitive activities like billing events and tax season prep.

Skills

Customer service

Verbal communication

Written communication

Education

Bachelor's degree in finance

SIE certification

Tools

Excel pivot tables

Dynamics

Client Works

Oracle

Job description

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

The Associate Client Compensation Consultant - Service is responsible for assisting with inbound calls as well as researching and resolving cases regarding compensation inquiries received via phone and email. This role partners closely with other teams within Client Compensation and related business units to research and resolve issues.

Responsibilities

• Fielding inbound calls and proactively asking probing questions to offices to assist with full spectrum of inquiries.
• Researching and following through to resolution on cases created from inbound calls and emails.
• Assuming ownership of complex situations, setting expectations, and taking appropriate actions to resolve inquiries in a timely manner - such as initiating outbound calls and emails to third-party sponsors and carriers.
• Supporting teammates and the department on other compensation tasks and activities such as training and backup to staff. Also, assisting in the training of new hires and fielding complex inquires received via phone and email.
• Assisting with initiatives to improve and enhance the Advisor experience while positively impacting the broader LPL organization.
• Providing consultation to offices and internal business partners to educate on commissions structures.
• Educating and consulting with advisors and their staff on the use of technology and reporting any issues to increase efficiencies.
• Outreaching to advisors proactively and on time in regard to sensitive activities - such as billing events, tax season prep, etc.

Requirements

• 3+ years in customer service related or comparable industry
• 2+ years of experience and proficiency in Microsoft excel (pivot tables experience)

Core Competencies

• Proven success working in customer service related field
• Understanding of the advisor role
• Organizational and critical thinking skills
• Strong verbal and written skills
• Excellent phone communication and listening skills - with a focus on understanding each advisor's unique needs

Preferences

• Team lead, managerial, or supervisory experience highly preferred
• Experience within the financial services industry
• Customer service background with ability to provide excellent experience to clients
• Experience taking inbound calls and making outbound calls talking to advisors
• Experience with tools such as Dynamics, Client Works, and Oracle would be a plus
• Experience with compensation and making corrections would be a plus
• Varicent experience would be a plus
• Bachelor's degree in finance
• SIE certification

Pay Range

Pay Range: $22.53-$37.59/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we ta