Associate Account Manager, Employee Benefits (Hybrid)

Acrisure; Lake Forest (CA); Hybrid; USD 35,817 - 43,050; Full time

Benefits offered by this job

Competitive pay

Industry-leading healthcare

Savings and investments

Charitable programs

Growth opportunities

Parental leave

Generous time off

Job summary

Acrisure is seeking an Associate Account Manager for their Employee Benefits department. This hybrid role involves supporting clients with coverage strategies, resolving claims issues, and maintaining employee records. Ideal candidates will have strong organizational skills, a Health & Life license, and proficiency in Microsoft applications.

Qualifications

• Active Health & Life license or ability to obtain within 60 days.
• Strong organizational skills and initiative.
• Excellent communication and interpersonal skills.

Responsibilities

• Perform daily service tasks related to plan administration.
• Assist members with benefit claims and inquiries.
• Maintain accurate employee records, ensuring confidentiality.

Skills

Organizational skills

Communication

Interpersonal skills

Problem-solving

Education

High School diploma

Associate Degree or higher

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

EPIC

Employee Navigator

Job description

Associate Account Manager, Employee Benefits (Hybrid)

Join to apply for the Associate Account Manager, Employee Benefits (Hybrid) role at Acrisure.

Job Details

Job Title: Associate Account Manager

Department: Employee Benefits

Location: Hybrid from an office in the West Division

About Us

Acrisure’s West Division began with agency partners collaborating for the best interest of their clients and teams, fostering a culture built on organic partnership and trust. Acrisure is a fast-growing fintech leader operating a global insurance broker offering a broad array of insurance and financial solutions, including employee benefits, cyber services, real estate, and wealth management. The company leverages AI to enhance distribution and growth.

Job Summary

Performs routine responsibilities as a primary contact for clients, supporting coverage strategies and applying insurance principles to daily situations under supervision.

Responsibilities

• Perform daily service tasks related to plan administration, client, and employee advocacy.
• Support team with deadlines and provide accurate, timely information.
• Assist members with benefit claims and inquiries, offering guidance and support.
• Resolve member claim issues through collaboration with providers, billing, and carriers.
• Audit enrollments and support open enrollment processes.
• Maintain accurate employee records, ensuring confidentiality.
• Stay informed on all group coverages and relevant policy documents.
• Complete additional functions and backup duties as assigned.

This description is subject to modification at management’s discretion.

Requirements

• Active Health & Life license or ability to obtain within 60 days.
• Strong organizational skills and initiative.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Excellent communication and interpersonal skills.
• Ability to solve practical problems and interpret instructions.
• EPIC and Employee Navigator experience are pluses.

Education & Experience

• High School diploma required; Associate Degree or higher preferred.

Benefits & Perks

• Competitive pay, industry-leading healthcare, savings and investments, charitable programs, hybrid work, growth opportunities, parental leave, and generous time off.

The salary range is $26–$31.25 hourly, based on skills, experience, and location. Acrisure values diversity and considers all applicants without discrimination.