Associate Account Manager

BrightView Landscapes; Thousand Oaks (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401k savings plan

Paid holidays

Job summary

BrightView Landscapes, Thousand Oaks, CA, seeks an Associate Account Manager to serve as the primary contact for clients, sustaining long-term relationships and driving ancillary sales within the Senior Account Manager's portfolio.

You will build and maintain client relationships, conduct site walkthroughs, propose enhancements, and ensure renewals while contributing to branch goals and service delivery. Travel to job sites and client meetings is expected.

Qualifications

• Bachelor’s or higher in a business field or equivalent experience.
• Minimum 1 year of supervisory experience in landscape or service industry.

Responsibilities

• Develop and maintain long-term relationships with customers.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate resolution of customer problems or concerns.
• Proactively present site enhancement ideas to existing customers.
• Ensure renewals of each assigned account within the customer portfolio.
• Identify opportunities to sell ancillary services.
• Develop accurate estimates and takeoffs for new and existing clients.
• Manage service delivery to the specified scope of work.
• Maintain gross margins on base and ancillary services.
• Coordinate with the Branch Administrator to update client information.
• Perform additional duties as assigned by the Branch Manager.

Skills

Account management

Customer relationships

Sales

Education

Associate's or Bachelor's degree in business-related field

Equivalent experience in a customer-focused service industry

Job description

Description

The Best Teams are Created and Maintained Here.

The Associate Account Manager (AAM) serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager's portfolio.

Duties And Responsibilities

• Develop and maintain long-term relationships with customers.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met (land and/or snow)
• Lead and facilitate or assist in the resolution of customer problems or concerns (land and/or snow).
• Proactively present site enhancement ideas to existing customers.
• Ensure renewals of each assigned account within the customer portfolio
• Identify and pursue opportunities to sell ancillary services.
• Generate referrals from existing client base and communicate with Business Developer
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Manage service delivery to the specified scope of work (land and/or snow).
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
• Maintain satisfactory accounts receivable levels (land and/or snow).
• Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information.
• Perform additional duties as assigned by the Branch Manager

Education And Experience

• Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
• 1 year of supervisory experience in the landscape or service industry

Physical Demands/Requirements

• Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
• Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
• Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services
• Ability to travel by car, train, and plane
• Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment

• Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
• Field-based position, a combination of office and customer-facing

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

Compensation Pay Range

70304.00 to 80000.00

Benefits

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process

It's Not Just a Team. It's One BrightView.