Associate Account Manager

REPUBLIC SERVICES OF FLORIDA, LIMITED PARTNERSHIP; Springfield (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Republic Services, Inc. is seeking an Associate Account Manager in Springfield, IL to proactively maintain and retain relationships with existing customers for waste services.

The role involves outbound and inbound calls to retain business from smaller, less complex clients and to expand penetration by selling the full product suite. Key responsibilities include daily outreach, knowledge of services and pricing, and using Salesforce to document activities.

Qualifications

• 0–2 years of customer service experience.
• High school diploma or GED.
• Preferred: Waste or transportation industry experience.

Responsibilities

• Maintain and retain existing customers by proactively reaching out to them daily.
• Increase customer penetration by selling the full Republic Services product suite.
• Respond to cancellation requests per the established escalation policy.
• Use Salesforce to schedule and document calls, meetings and proposals.
• Collaborate with Sales Manager to review retention activities and key relationships.

Skills

Customer service

Sales outreach

Relationship management

Education

High school diploma or GED

Tools

Salesforce

Job description

POSITION SUMMARY

The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsible for making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services products.

PRINCIPAL RESPONSIBILITIES

Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. Responds to all cancellation requests in alignment with the established escalation policy. Proactively communicates with or responds to customers in support of company pricing initiatives. Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. Responsible for capturing customer emails, minimizing rate restrictions and customer credits. Increases customer penetration by selling full suite of Republic Services products. Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. Performs other job-related duties as assigned.

PREFERRED QUALIFICATIONS

Waste or transportation industry experience.

MINIMUM QUALIFICATIONS

High school diploma or G.E.D. (Required) 0 - 2 years of customer service experience. (Required)

Pay Range

The pay range for this position is $20.35 to $28.00* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.

Bonus Plan Details (if applicable)

Bonus - Sales Commission Plan Target, 30% Annual Rewarding Compensation and Benefits Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits https://jobs.republicservices.com/us/en/about-us/benefits

EEO STATEMENT

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers’ expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

RECENT RECOGNITION

Barron’s 100 Most Sustainable Companies CDP Discloser Dow Jones Best-In-Class Indices Ethisphere’s World’s Most Ethical Companies Fortune World’s Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global

Why Work With Us

Republic Services is a place where your effort is always appreciated and your teammates always have your back. When you give us your best, we give you ours. We’re constantly investing in new tools and technology that allow you to do your job safely and effectively. We offer plenty of opportunities to learn and grow within your role. And when we say “Sustainability in Action,” we mean it. Together, we’re leaving the world better than we found it through the work we do every day.