Associate Account Manager

01A; Palo Alto (CA); On-site; USD 44,000 - 59,000; Full time

Job summary

Navan in Palo Alto is seeking an Account Management Associate to directly support our Commercial customers' travel and expense needs. You will act as the front line of our business, solving issues, communicating effectively, and collaborating with internal teams to remove barriers for travelers.

You will partner with Commercial Account Managers, run playbooks, monitor KPIs, and help renew contracts. A Bachelor's degree and 1–2 years in SaaS customer-facing roles are expected.

Qualifications

• Bachelor’s degree or similar relevant working experience.
• 1-2 years of experience in Sales, Account Management, or related customer-facing position.
• Proven track record of managing a high volume of accounts throughout the customer lifecycle.
• Excellent project management and organizational skills.
• Data-driven approach to improve efficiency.
• Strong communication and travel-focused customer experience.

Responsibilities

• Partner with Commercial customers to ensure excellent experience through timely, accurate communications.
• Understand our product deeply and discuss relevant features with customers.
• Work with Commercial Account Managers on prioritizing accounts to maximize revenue opportunities.
• Run playbooks and track results based on defined KPIs (adoption, retention, upsells).
• Drive satisfaction, adoption, retention, and reduce churn with timely guidance.
• Provide internal feedback as the voice of the customer and inform engagement strategies.
• Renewals, processing, and contract negotiations.

Skills

Account management

SaaS product knowledge

Customer success

Education

Bachelor’s degree or similar relevant working experience

Tools

CRM software

Job description

As an Account Management Associate, you will be responsible for directly supporting our Administrator’s travel and expense needs. As strategic owners of our customer’s experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.

What You'll Do:

• Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.


• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements


• Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts


• Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)


• Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes


• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention


• Refine segmentation for the Scaled book to inform engagement strategies


• Renew, process and negotiate contracts

What We're Looking For:

• Bachelor’s degree or similar relevant working experience


• 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company


• Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle


• Excellent project management and organizational skills


• Data-driven approach to continuously drive additional efficiency


• Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve


• Passion for deeply understanding a product in order to provide solutions for customers


• Attention to detail and excellent communication skills are a must


• Passion for travel and focusing on the customer experience


• High energy, go-getter with fresh ideas who takes the initiative to get things done

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$32 — $43 USD

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight:

Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com. Best Place to Work by Built In (2023‑2026), a G2 Best Global Software Company (2025‑2026), Forbes Cloud 100 (2022‑2025), and CNBC Disruptor 50 (2022‑2025).

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023‑2026), a G2 Best Global Software Company (2025‑2026), Forbes Cloud 100 (2022‑2025), and CNBC Disruptor 50 (2022‑2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long‑term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country‑specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel‑related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in‑person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face‑to‑face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In‑office perks such as company‑provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal‑opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at [e-mail].

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending at @navan.com or @navan.tech or @talent.navan.com.

*Applies to select locations.