Associate Account Manager

Expedia Group; Austin (TX); Hybrid; USD 70,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee Assistance Program

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Austin is seeking a role focusing on account development and customer relationship management. You will begin by building relationships with customer teams, including key buyers and decision makers, and assist in identifying opportunities to grow the account.

You will learn about the business issues facing customers and recommend relevant Expedia products and insights. The role requires strong communication, English proficiency, and a growing knowledge of sales techniques.

Qualifications

• Bachelor's or 0-2 years equivalent experience.
• Proficiency in English + local market language.
• Proficient communicator.
• Growing knowledge of sales techniques.
• Account management experience preferred.

Responsibilities

• Begins developing relationships with customer or their account team, including key buyers/decision makers.
• Assists in creating opportunities to build customer account (e.g., meetings, exploratory sessions).
• Develops understanding of the customer's business issues.
• Recommends products, services, and insights meeting customer needs.
• Completes basic account plans outlining tactics to acquire/maintain business.
• Learns contract terms and negotiation process and when to involve legal.

Skills

Proficiency in English

Proficient communicator

Sales techniques

Account management

Education

Bachelor's degree or 0-2 years experience

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.Introduction to the TeamCoaches and supports customers' to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.In this role, you will:• Begins developing relationships with customer* or their account team, including key buyers/decision makers.• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account.• Develops understanding of customer’s* business issues through appropriate organization channels.• Recommends products, services, and insights that will meet customer* needs.• Completes basic account plans that outline tactics to acquire and/or maintain business.• Acquires a basic understanding of how the department operates and fits into the larger organization.• Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers*.• Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers*.• Guides accounts to valuable insights and presents insights that can benefit account and organization.• Gathers data/information on potential ideas and solutions to address a business need.• May document components of a business case for change at the direction of more senior colleagues.• Develops a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.• Learns when to partner with legal resources to modify or adjust standard contract terms.• Learns the contract negotiation process and how to complete contractual arrangements.• Exchanges simple information in straightforward situations to gain the support of others.• Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.• Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.• Identifies the key stakeholders in decision making for the account.• Develops understanding of standard offerings and major areas of expertise.• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.• Develops a broad understanding of competitors’ standard products and services.• Understands the value and application of products, technologies, and offerings to accounts and organization.• Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers*.• Learns about customer's* key leaders/decision makers from internal customer relationship management system.• Develops basic understanding of customer's* industry and competitive market and/or uses company's tools to access market-specific information and insight.• Attends meetings with customers* to understand needs and expectations.• Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations.• Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company’s products, services, and solutions.Experience and Qualifications:Bachelor's or 0-2 years equivalent experienceProficiency in English + local language of the market(s)Proficient communicatorGrowing knowledge of sales techniquesAccount management experience preferredThe total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.Benefits and perksExpedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life .Accommodation requestsExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .About Expedia GroupExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.Important noticeEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .Equal OpportunityExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.