Associate Account Executive - Commercial Entertainment Insurance

Marsh; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Momentous Insurance, A Marsh McLennan Agency seeks an Associate Account Executive for the Commercial Entertainment team in Los Angeles. The role focuses on delivering exceptional client service, managing relationships, and supporting renewals and proposals.

You will act as the daily liaison between clients and the insurer, addressing coverage questions, endorsements, and problem resolution while contributing to strategic client plans and cross-sell opportunities.

Qualifications

• We are seeking candidates with a track record in client relationships and service excellence.
• Experience communicating clearly and promptly with clients and teams.
• Ability to respond to client inquiries within 24 hours and resolve issues.
• Knowledge of insurance products and cross-selling within books of business.

Responsibilities

• Provide high-quality service to clients and cross-sell within the existing book of business.
• Serve as day-to-day liaison between the carrier and designated accounts.
• Manage client relationships, including communications, renewals, and inquiries.
• Handle coverage questions, endorsements, and proposal preparation.
• Inform producers on account issues, claims, and potential problems.
• Assist in account management and ensure SOPs are followed in transactions.

Skills

Client relations

Communication

Timely responses

Education

College degree preferred

California license

Tools

MS Office

Applied EPIC

Job description

Company:

Description:

ASSOCIATE ACCOUNT EXECUTIVE

DEPARTMENT: COMMERCIAL ENTERTAINMENT

STATUS: EXEMPT

EMPLOYEE TYPE: FULL TIME

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Executive at Momentous Insurance, A Marsh McLennan Agency.

Momentous Insurance, A Marsh McLennan Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 9,000 colleagues and 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Associate Account Executive on the Commercial Entertainment team, you'll be responsible for the following:

• The primary function of this position is to provide the highest quality service to customers, and cross sell within the existing book of business.
• The Associate Account Executive (AAE) will be the day-to-day liaison between the insurance company and designated accounts.
• The AAE will assist in managing the relationships with clients (business managers and/or individual customers).
• Daily servicing of customers will include addressing various coverage issues, contract analysis, exposure analysis, handle and/or direct all the inside service work associated with the clients' accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies.
• AAE should have experience in all areas of commercial entertainment insurance. The AAE will inform the Producer on strategic account issues, claims and other potential problems.
• The AAE is responsible for overseeing all processes related to renewals, account management as well as insuring Standard Operating Guidelines (SOG's) are used and followed for all insurance transactions.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations at all times.
• Provide consistent, accurate, timely and pertinent communication to clients through "constant tough" via emails, phone contact and meetings.
• Respond to client inquiries/issues within a 24-hour timeline.
• Resolve/assist with any service or claims issues/questions.
• Assist in design of or independently design insurance plans for clients think about out-of-the-box solutions.
• Assist clients in making appropriate coverage changes.
• Attend face-to-face meetings with the clients to review summary reports, make presentations, and to maintain client relationships as often as necessary.
• Inform and educate clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.
• Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.
• Cross sell and/or refer new business leads to appropriate departments.
• Know and be up to date on the utilization of carrier websites, carrier communications, new coverage options and billing procedures.
• Quote new business and renewal options to every client to include:
  • Higher limits of liability
  • Higher deductible options
  • Earthquake coverage
  • Earthquake deductible buy back coverage
  • Flood coverage
  • Excess flood coverage
  • Increased mold coverage
  • Identity theft coverage
  • Umbrella or excess liability/excess uninsured/underinsured coverage
  • Inland marine coverage
  • Guaranteed replacement cost
  • Equipment breakdown coverage
  • Enhanced auto coverages
• Review and check policies based on SOG checklists to include proposals, applications, letters, invoicing, summaries of insurance, certificates, evidence of insurance, binders, etc.
• Assist in managing Accounts Receivables for the book.
• Maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients.

These additional qualifications are a plus, but not required to apply:

• College Degree preferred (high school diploma is required)
• Current California Department of Insurance License
• 4-7 years of experience
• Proficient MS Office Suite (Word, Excel, Outlook)
• Experience with utilizing agency management system, Applied EPIC, preferred.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Work environment & physical demands.

• Ability to use computer keyboar