Associate Account Director

Pivot Design; Chicago (IL); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

PTO and flexible hybrid work

Job summary

Pivot Design, a strategic creative agency in Chicago, seeks a senior client services leader for pharmaceutical brands. You will act as the main client contact, guide internal teams, and drive strategic, multi-channel campaigns that deliver meaningful results.

You will build strong client relationships, identify growth opportunities, and partner with project management on budgets and schedules while collaborating with senior management to grow the business.

Qualifications

• 7+ years of agency experience in an account/client service role (pharmaceutical agency experience required).
• Ability to build strong client relationships.
• Proactively identify organic growth opportunities with existing clients.
• Experience developing strategic documents and communications plans.

Responsibilities

• Serve as the main client point of contact and agency quarterback for pharmaceutical clients.
• Liaise between internal team members and partner with PM on budgets and schedules.
• Collaborate with senior management and help grow the business.
• Connect the dots, think creatively, and translate client business into meaningful deliverables.
• Plan and execute client activities independently with high quality and efficiency.
• Prioritize multiple moving parts and meet deadlines with PM support for status reports and timelines.
• Support submissions via online portals/platforms for MRL review.

Skills

Account management

Pharma ad agency

Client relationships

Strategic planning

Multi-channel marketing

Analytics & optimization

AI mindset

Travel to clients

Job description

Pivot Design is a strategic creative agency with a unique vision for what healthcare brands should be. We believe that now more than ever, healthcare needs soul—connection, authenticity, and meaning. We leverage the power of design to make health more compelling and change people’s lives.

We are looking for someone passionate about delivering unmatched client service, delivering smart and strategic solutions to our clients, and independently thriving in a fast-paced, ever-changing environment. You’ll serve as the main client point of contact and agency quarterback for our clients in the pharmaceutical space, liaison between internal team members, partner with our PM team on budgets and schedules, and collaborate with and support senior management. We are looking for an individual who can connect the dots, think outside the box, and help organically grow our business.

Desired Skills and Experience:

• 7+ years of agency experience in an account/client service role at an advertising agency (pharmaceutical agency experience is required)
• Ability to build strong client relationships
• Proactively identify organic growth opportunities with existing clients
• Experience with partnering with clients to develop strategic documents and communications plans
• Well-versed in multi-channel digital marketing and campaigns
• Deep understanding of analytics and data and providing strategic recommendations for campaign optimization
• Strategic thinker who’s not afraid to proactively share ideas
• Deep understanding of their clients’ business and ability to translate it into meaningful deliverables
• Serve as a vital link between client and agency to ensure client satisfaction
• Plan and execute client activities independently in an efficient and high-quality manner
• Can manage many moving parts/client deliverables and can effectively prioritize
• Keep client deliverables on track and ensure deadlines are met by partnering with the PM team on status reports, budget spreadsheets, timelines, etc.
• Support submissions via online portals/platforms for MRL review
• Strong communicator with a collaborative approach
• Team player with an entrepreneurial spirit
• A true self-starter, unafraid to lead and do without being told
• Has an AI-first mindset and willingness to explore technology to advance work and processes forward
• Capable of traveling onsite to clients regularly or as the business needs

What We Offer:

At Pivot Design, we believe that our people are our greatest asset, and we have developed an employee-centric culture where we value our people above all else. With a focus on employee wellness, we offer competitive salaries and a comprehensive benefits package including medical, dental, and vision coverage, disability and life insurance, Flexible Spending and Healthcare Savings Accounts, a 401(k) & Profit Sharing Plan with company match, PTO and a flexible hybrid work environment. We are a passionate group of creative experts who support one another in our efforts to produce award-winning work for our amazing clients.

Many of the greatest ideas and creative come from a diverse mix of minds, backgrounds, and experiences, and Pivot is committed to cultivating an inclusive work environment. Pivot provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.