Associate

Crossgates; New York (NY); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Competitive Pay

401K plan

Employee discounts

Career advancement opportunities

Job summary

Crossgates is looking for an Associate who will assist with daily operations and enhance customer experiences in New York. This role requires proven retail experience, strong communication skills, and a passion for customer service. Responsibilities include driving store sales, inventory management, and team collaboration. The position offers competitive pay of $16.00 per hour along with a comprehensive benefits package including a 401K plan. Flexible scheduling, including weekends, is essential.

Qualifications

• Proven experience in retail or similar role with sales achievements.
• Passion for delivering outstanding customer service.
• Strong interpersonal and communication skills.
• Willingness to work flexible hours including weekends and holidays.

Responsibilities

• Create an exceptional customer experience and resolve issues.
• Drive store sales through effective merchandise management.
• Participate in daily operations including inventory management.
• Collaborate with team members to meet sales goals.

Skills

Customer service

Sales performance

Communication skills

Team collaboration

Job description

Position Title

Associate

Job Summary

As an Associate, you will be responsible for assisting with daily operations and delivering exceptional customer experiences. You’ll have the ability to shape the store’s success and contribute to our company’s growth.

Why Join Us

• Competitive Pay & Benefits: Enjoy a comprehensive compensation package including retirement plans and employee discounts.
• Career Growth: We’re committed to your professional development and offer opportunities for career advancement within our growing company.
• Dynamic Environment: Be part of a vibrant team in a fast‑paced and rewarding work environment.
• DE&I Initiatives: Our commitment to Diversity & Inclusion is louder than words. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger.

Key Responsibilities

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations.
• Additional duties and projects as required.

Qualifications

• Experience: Proven experience in retail or similar role, with a track record of achieving sales targets is preferred.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Communication & Collaboration: Strong interpersonal and communication skills. Ability to work in a fast‑paced environment and handle multiple tasks simultaneously. Positive attitude, reliability, and a strong work ethic.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech‑Savvy: Basic math skills and familiarity with POS systems.
• Set, weekly availability, including a mix of mornings, days, and nights, based on business needs.
• Availability to work on weekends and holidays as required.
• Consistent punctuality and regular attendance in line with the company’s policies.
• Clear spoken English to effectively communicate with customers.
• Proficiency in reading, writing, and basic math in English to handle business tasks and understand sales reports.

Physical Demands

• Requires prolonged standing approximately four to 14 hours per day.
• Requires stooping and kneeling to place merchandise on customer’s feet as well as reaching and pulling to obtain or stock merchandise on storage racks.
• May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale.
• Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be higher.
• Must have good vision, including color differentiation.
• The work environment for this position is a moderately noisy retail setting.

Compensation

Store Associate pay range: $16.00 – $16.00 per hour. This role will be eligible for the company 401K plan.

EEO Statement

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.