Associate

Books A Million; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Books A Million is seeking a customer-focused Associate for the 2nd & Charles section to provide exceptional service. You will greet customers, answer questions, and handle orders at the register while promoting store programs and ensuring a positive shopping experience.

Responsibilities include maintaining storefront merchandising, assisting with shipments, inventory tasks, and general store upkeep, with emphasis on integrity and loss-prevention standards.

Qualifications

• 18+ years preferred or minimum age per state law.
• Background screenings required.

Responsibilities

• Greet customers and assist with questions and orders; perform efficient cashiering.
• Drive sales of all products with POS initiatives and promotional programs.
• Maintain merchandising standards by placing products on the sales floor according to guidelines.
• Restock and reset displays, perform light housekeeping, and keep the sales floor presentable.
• Protect assets by following loss prevention standards and conducting transactions with integrity.
• Support other departments as needed, including receiving shipments and inventory tasks.

Skills

Interpersonal Skills

Self-Management

Communication Skills

Tools

POS system

Job description

Description

Reporting to the General Manager, the 2 nd & Charles Associate is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products, offer point of sale initiatives including Magazine program, Text 2 Mobile Program, Educator programs, and other company-sponsored programs.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to resetting table and shelf displays, picking up items, shelving books and product, store housekeeping/cleaning tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Performs other duties as assigned including, but not limited to assisting in other departments, including but not limited to buyback, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills
• Self-Management
• Communication Skills

Qualifications and Education Requirements

• 16 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer skills and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job