Assoc. Dir., Facilities

MSD Malaysia; Wilmington (DE); On-site; USD 142,000 - 224,000; Full time

Job summary

Merck & Co., Inc. in the United States seeks an Associate Director of Facilities Operations & Integrated Services to lead lab, logistics, and admin facility services with a focus on safety, GMP compliance, and operational excellence.

You will drive IFM governance, vendor performance, and workforce leadership across laboratories and manufacturing support, ensuring continuous improvement and audit readiness.

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management or related field.
• 7+ years of facilities management experience in pharmaceutical, biotechnology, healthcare, or regulated manufacturing.
• 5+ years of leadership experience managing multidisciplinary facilities organizations.

Responsibilities

• Lead site Facilities Operations supporting laboratories, logistics buildings, offices, warehouses, and administrative facilities.
• Develop long-term facilities strategies aligned with business growth and operational excellence.
• Lead facilities professionals responsible for soft services, workplace operations, and vendor governance.
• Promote a culture of safety, customer service, accountability, and continuous improvement.
• Ensure GMP, EHSS, OSHA, EPA compliance and inspection readiness.

Skills

Analytical Thinking

Contract Management

Cross-Cultural Awareness

Deviation Management

Engineering Principle

Engineering Standards

Environmental Safety

Facility Management

Financial Management

GMP Compliance

Inspection Readiness

Maintenance Supervision

Manufacturing Quality Control

Manufacturing Scale-Up

Multi Disciplinary Design

Operational Excellence

People Leadership

Pest Management

Professional Engineering

Regulatory Compliance

Sterile Manufacturing

Strategic Thinking

Supplier Relationship Management

Education

Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management

Job description

Associate Director, Facilities Operations & Integrated Services

The Associate Director, Facilities Operations & Integrated Services is responsible for the strategic leadership, operational excellence, and compliance of all non‑engineering facility operations supporting the Wilmington Biologics campus. Reporting to the Director of Engineering, Maintenance & Utilities (EMU), this leader oversees Integrated Facilities Management (IFM), soft services, vendor management, laboratory and logistics building support, workplace services, landlord relations, and facility operations that enable safe, compliant, and efficient business operations.

Facilities Operations Leadership

• Lead all site Facilities Operations supporting laboratories, logistics buildings, offices, warehouses, and administrative facilities.
• Develop long-term facilities strategies aligned with business growth and operational excellence.
• Lead facilities professionals responsible for soft services, workplace operations, and vendor governance.
• Promote a culture of safety, customer service, accountability, and continuous improvement.

Integrated Facilities Management (IFM)

• Provide governance for the Integrated Facilities Management provider.
• Oversee janitorial services, office services, reception, mailroom, shipping and receiving coordination, logistics building support, grounds maintenance, landscaping, snow removal, waste management, recycling, pest control, conference room services, move management, furniture management, pantry services, and workplace experience programs.

Vendor Management

• Lead strategic relationships with facility service providers.
• Establish service level agreements (SLAs) and performance metrics.
• Conduct business reviews and drive supplier performance improvements.
• Manage contracts, renewals, contractor qualification, compliance, and operating budgets.

Laboratory & Workplace Support

• Ensure facility services support laboratory, quality, manufacturing support, and office operations.
• Coordinate laboratory housekeeping, shared workspaces, meeting rooms, occupancy planning, and employee amenities.

Logistics Building Support

• Oversee facility services supporting shipping, receiving, warehouse operations, loading docks, material staging, and housekeeping.
• Partner with Supply Chain and Manufacturing to ensure uninterrupted operations.

Pest Control Program

• Own the Integrated Pest Management program including vendor oversight, trending, documentation, corrective actions, audit readiness, and continuous improvement.

Landlord & Property Management Liaison

• Serve as the primary liaison between our company and the property owner.
• Coordinate landlord repairs, lease obligations, shared infrastructure issues, common area maintenance, and building modifications.

Compliance & Inspection Readiness

• Ensure compliance with GMP, EHSS, OSHA, EPA, FDA, and our company standards.
• Maintain inspection readiness and support audits and regulatory inspections.
• Ensure SOPs, contractor qualifications, and facility documentation remain current.

Operational Excellence & Sustainability

• Drive Lean initiatives, KPI development, cost optimization, sustainability, recycling, waste reduction, and workplace improvement programs.

People Leadership

• Recruit, develop, mentor, and retain high-performing facilities professionals.
• Establish goals, succession plans, and employee development programs.

Basic Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, or related field.
• 7+ years of facilities management experience in pharmaceutical, biotechnology, healthcare, or regulated manufacturing.
• 5+ years of leadership experience managing multidisciplinary facilities organizations.

Preferred Qualifications

• Experience supporting GMP manufacturing or laboratory environments.
• Expertise in IFM governance, vendor management, landlord relations, and workplace services.
• Strong knowledge of GMP, OSHA, EPA, and EHSS requirements.

Core Competencies

• Facilities Operations Leadership
• Integrated Facilities Management
• Vendor Management
• Soft Services
• Laboratory Support
• Logistics Facilities
• Pest Control
• Landlord Relations
• Operational Excellence
• Regulatory Compliance
• Financial Management
• People Leadership

Required Skills

• Analytical Thinking, Analytical Thinking, Business Operations, Contract Management, Cross-Cultural Awareness, Deviation Management, Engineering Principle, Engineering Standards, Environmental Safety, Facility Management, Financial Management, GMP Compliance, Inspection Readiness, Maintenance Supervision, Manufacturing Quality Control, Manufacturing Scale-Up, Multi Disciplinary Design, Operational Excellence, People Leadership, Pest Management, Professional Engineering, Regulatory Compliance, Sterile Manufacturing, Strategic Thinking, Supplier Relationship Management {+ 2 more}

US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts

The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular Relocation: Domestic VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Not Applicable Shift: 1st - Day Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date: 08/27/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

The salary range for this role is $142,400.00 - $224,100.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.