Assistant Vice President - Manager - Process Ownership and Business Transformation

Moody's Investors Service; New York (NY); On-site; USD 136,000 - 197,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Parental leave

PTO

401(k) plan

Life insurance

Disability insurance

Stock Purchase Plan

Tuition reimbursement

Job summary

Moody's Investors Service is seeking a senior leader to own pricing workflows and drive end-to-end transformation across our commercial operations. You will partner with Technology and business teams to modernize processes, improve user experience, and strengthen governance while shaping a roadmap aligned with strategic priorities.

The role requires 10+ years in related fields and a track record in AI-enabled solutions, data storytelling, and cross-functional collaboration.

Qualifications

• 10+ years in commercial ops, business process transformation, digitization, or related fields.
• 5+ years of experience with Salesforce CRM and sales workflows.
• Ability to translate business needs into process improvements in an agile environment.
• Proven experience identifying and implementing AI-enabled solutions.
• Strong data storytelling and ability to convey insights clearly.
• Excellent collaboration and stakeholder influence across diverse teams.

Responsibilities

• Serve as Process Owner for pricing-related workflows, ensuring governance and performance measurement.
• Ensure data quality, reporting accuracy, and governance adherence.
• Lead modernization and digitization of processes with Technology partners.
• Develop and maintain a product vision and roadmap aligned with priorities.
• Leverage insights and performance metrics to drive continuous improvement.
• Identify and deploy AI-enabled tools to boost productivity.
• Build dashboards and reporting to support data-driven decisions.
• Oversee training and onboarding to drive adoption of processes and tools.

Skills

Commercial operations

Business process transformation

Digitization

Salesforce CRM

Agile & transformation

AI-enabled solutions

Data storytelling

Stakeholder management

Education

Bachelor's degree in Business/Finance/Tech

Advanced degree or relevant certifications

Tools

Salesforce

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, we are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Minimum 10 years of experience in managing commercial operations, business process transformation, digitization, or related disciplines; experience in a regulated environment preferred
• Minimum 5 years of experience in CRM platforms such as Salesforce, including sales workflows, process design, and reengineering
• Comfortable operating in an agile environment; demonstrated ability to translate business needs into process improvements, define user stories, and manage execution of transformation initiatives
• Proven experience identifying and implementing AI-enabled solutions to drive productivity, efficiency, and business impact
• Strong analytical and data storytelling skills with the ability to interpret complex information and communicate insights effectively
• Exceptional collaboration and influencing skills with the ability to build relationships across diverse stakeholder groups

Education

• Bachelor's degree in Business, Finance, Technology, or a related field required
• Advanced degree or relevant certifications (e.g., Lean Six Sigma, Agile) preferred

Responsibilities

Execute the day-to-day and holds end-to-end accountability for pricing related processes, while also leading the transformation and optimization initiatives to enhance efficiency, user experience, and commercial effectiveness.

• Serve as Process Owner for pricing-related workflows, including pricing exceptions and pricing program eligibility guidelines, ensuring effective governance and performance measurement
• Ensure data quality, reporting accuracy, and adherence to governance standards, including maintaining operational guidelines and control frameworks
• Lead initiatives to modernize and digitize processes by identifying pain points, conducting root cause analysis, and implementing sustainable improvements in partnership with Technology teams
• Develop and maintain a product vision and roadmap aligned with business priorities, clearly articulating trade-offs and strategic decisions
• Leverage customer insights, system data, and performance metrics to drive continuous improvement and challenge the status quo
• Identify and deploy AI-enabled tools and automation opportunities that improve productivity and enhance the effectiveness of commercial teams
• Build and enhance dashboards and reporting capabilities to support data-driven decision making
• Oversee training programs and onboarding initiatives to support adoption of processes and tools across teams

About the Team

The Pricing Team’s mission is to lead and manage the Moody’s Ratings fee setting, implementation, and exception processes that deliver commercial, financial and operational objectives and satisfy regulatory requirements, while advancing the customer experience. By joining this team, you will contribute to innovative transformation and process improvement initiatives and work at the intersection of business strategy, process excellence, data, technology, and AI-enabled solutions. The team is committed to leveraging data-driven insights, automation, and emerging AI capabilities to enhance decision-making, improve operational efficiency, and drive meaningful business outcomes while promoting the responsible and ethical use of AI.

For US-based roles only: the anticipated hiring base salary range for this position is $135,700.00-$196,750.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation.

Benefits:

• medical
• dental
• vision
• parental leave
• paid time off
• a 401(k) plan with employee and company contribution opportunities
• life
• disability
• accident insurance
• a discounted employee stock purchase plan
• tuition reimbursement

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status,sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.