Assistant Vice President, Complex Claims

CNA Insurance; Irvine (CA); Hybrid; USD 152,000 - 242,000; Full time

Job summary

A leading insurance firm is seeking an Assistant Vice President to oversee the strategic management of high severity Auto and General Liability claims. This position involves leading a Major Loss Unit, collaborating with senior leadership, and implementing strategic objectives for claims handling. The role offers a flexible hybrid work schedule and requires a background in insurance with strong management and leadership skills. Candidates should possess a Bachelor's degree, with an emphasis on proven claims management experience.

Benefits

Comprehensive benefits package

Flexible work schedule

Qualifications

• Minimum ten years of related work experience, with five years management experience.
• Applicable certifications or professional designations preferred.

Responsibilities

• Directly manages a Major Loss Unit of director level claims professionals.
• Develops and implements strategic objectives for claims handling.
• Collaborates with business partners in Underwriting and Actuary.
• Strives for superior customer experience and improvement initiatives.
• Manages expenses and controls resources within budget.

Skills

Deep technical expertise in high exposure claims

Successful claims management

Leadership and management skills

Excellent communication skills

Problem-solving skills

Education

Bachelor’s degree, Master’s or J.D. preferred

Tools

Microsoft Office Suite

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This Assistant Vice President position is responsible for the strategic direction and leadership of high severity Auto and General Liability claim execution. The role is entrusted with the effective implementation of key strategic objectives and policies for high exposure claims, in accordance with the company’s most crucial strategic priorities.

This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.

JOB DESCRIPTION

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Directly manages and directs a Major Loss Unit (MLU) of 6 director level claims professionals handling the highest severity, most complex claim matters and/or matters with large potential exposure to CNA’s insureds and CNA. Managerial responsibilities include driving optimal claim outcomes by ensuring timely, strategic, action-based claims handling on all MLU cases within the unit.

• Develops and implements strategic objectives that have substantial impact on the company by ensuring all claims are handled and resolved successfully and in accordance with claim best practices.

• Drives performance by leading and directing a Major Loss Unit of 6 director level claims professionals. Accountable for team execution and development, with an emphasis on talent management and succession planning in accordance with CNA’s strategic direction.

• Collaborates with senior Claims leadership on the development and implementation of key claim policies, business strategies and goals, regularly evaluating performance against goals; and holding self and team accountable for achieving desired results.

• Frequently collaborates with internal business partners in Underwriting and Actuary to ensure optimal implementation of business strategies; regularly communicating with these stakeholders regarding progress and status updates on impactful claim files, claim trends and legal developments that may impact the business; entrusted to manage appropriate levels of risks based upon informed analysis and technical expertise.

• Strives to achieve a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Identifies emerging issues and trends that may have substantial impact on CNA.

• Manages expenses and adequately controls resources to ensure successful operations within established budget, productivity and efficiency standards. Utilizes technology and leverages internal and external systems capabilities, data, and metrics to analyze trends and improve organizational and process performance.

• Champions CNA with an advanced understanding of the company’s differentiating position in the industry, CNA’s products and services, as well as a working knowledge and understanding of competitors’ products and services.

• Remains fluent and up to date on all legal and regulatory developments on the state and federal levels, industry activities, and trends. May represent CNA in industry trade groups.

Reporting Relationship

Claims VP with frequent interaction with Claims SVP and other senior leaders in Claims, Actuary and Underwriting.

Skills, Knowledge & Abilities

• Deep technical expertise with a background of successfully leading a team handling high exposure claims.

• Proven track record of successful claims management, including knowledge and understanding of theories and practices within claims management and insurance industry operations and working knowledge of finance and accounting functions.

• Ability to effectively interact and communicate with all levels of external and internal business partners within scope of responsibility, team and a matrix environment.

• Leadership and management skills demonstrating integrity and professionalism.

• Ability to drive results by identifying and resolving problems within scope of responsibility.

• Knowledge of the insurance industry, its products and services.

• Knowledge of Microsoft Office Suite and other business-related software, as well as applicable AI tools.

Education and Experience

• Bachelor’s degree with Master’s or J.D. preferred or equivalent experience.

• Typically a minimum of ten years of related work experience, with five years management experience.

• Applicable certifications or professional designations preferred.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $152,000 to $242,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail].