Assistant Tubing Park Manager

Catamount Ski Resort LLC; South Egremont (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Catamount Ski Resort LLC is seeking a tubing park supervisor to oversee day-to-day operations and ensure a fun, safe guest experience.

You will assist in scheduling, interviewing and training, and maintain tubing equipment while enforcing safety standards and guest policies.

Qualifications

• Strong leadership and communication skills required or preferred.
• Prior experience managing a team is preferred, but training is available.
• Open availability during major holiday periods is required.

Responsibilities

• Report directly to the snowtubing manager.
• Manage day-to-day operations of the snow tubing park ensuring a fun, safe and well-organized guest experience.
• Assist in scheduling, interviewing and training as needed.
• Ensure all tubing equipment including tubes, tow conveyors, mats and safety netting is properly maintained and inspected.
• Enforce safety standards and guest conduct policies.
• Monitor and adjust guest flow, capacity, and wait times to optimize the tubing experience.
• Respond promptly to guest and employee concerns, incidents and emergencies within the tubing park.
• Utilize our ticketing platform to sell tickets, manage a cash drawer and do employee check-out reports.
• Work in any and all roles at the snow tubing park, including running the lift, spacing guests at the bottom of the lift, sending guests down the hill, controlling traffic at the bottom of the hill and running the ticket window.

Skills

Leadership

Communication

Customer service

Team management

Driver's license

Job description

• Report directly to the snowtubing manager
• Manage day-to-day operations of the snow tubing park ensuring a fun, safe and well-organized guest experience
• Assist in scheduling, interviewing and training as needed
• Ensure all tubing equipment including tubes, tow conveyors, mats and safety netting is properly maintained and inspected
• Enforce safety standards and guest conduct policies
• Monitor and adjust guest flow, capacity, and wait times to optimize the tubing experience
• Respond promptly to guest and employee concerns, incidents and emergencies within the tubing park
• Utilize our ticketing platform to sell tickets, manage a cash drawer and do employee check-out reports
• Work in any and all roles at the snow tubing park, including running the lift, spacing guests at the bottom of the lift, sending guests down the hill, controlling traffic at the bottom of the hill and running the ticket window

Physical requirements:

• Ability to work outdoors in all weather conditions
• Ability to lift up to 50 pounds
• Ability to walk, stand and perform physical tasks for extended periods

Preffered qualifications:

• Prior experience managing a team is preferred, but we are willing to train the right candidate
• Strong leadership and communication skills
• Driver's license and reliable mode of transportation
• Prior experience working outside and/or working in a customer-facing role
• Open availability during all holiday periods, which includes December 19th - January 3rd, January 16th -18th, and February 13th - 21st