Assistant Technician (Tier 1)

Intuitive Technologies; Indiana (PA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

PTO

Medical benefits

Vision benefits

Dental benefits

Job summary

Intuitive Technologies is seeking an IT Support Technician assistant to diagnose and resolve IT issues, assist with hardware and software deployments, and provide excellent client service. You will work with our IT team to gain hands-on experience, maintain equipment records, and contribute to SOPs.

A starting salary of $45,000/year with full-time benefits awaits the right candidate. This is a full-time 40-hour-per-week role based in the United States.

Qualifications

• High school diploma or equivalent; technical coursework or certifications are a plus.
• Strong interest in information technology with a genuine desire to learn and grow in the field.
• Foundational knowledge of computer hardware, operating systems, and software applications.
• Strong problem-solving skills with a logical, methodical approach to troubleshooting.
• Clear and effective communication skills, both written and verbal.
• Collaborative mindset with the ability to thrive in a fast-paced team environment.
• Eagerness to take on new challenges, learn new skills, and expand responsibilities.
• Full-time position (40 hours per week).
• Starting salary of $45,000/year, based on experience and skillset.
• Comprehensive benefits package (PTO, medical, vision, and dental) available upon becoming full-time.

Responsibilities

• Assist technicians in diagnosing and resolving IT issues, including hardware, software, network connectivity, and peripherals.
• Interact professionally with clients by gathering details, providing updates, and ensuring a positive experience.
• Support installation, configuration, and deployment of computer systems, servers, and networking equipment.
• Maintain accurate records of equipment inventory, repairs, and service requests.
• Contribute to development of standard operating procedures documentation.
• Collaborate with IT team to strengthen technical skills through hands-on learning and projects.
• Stay current with industry trends and pursue training and certifications.
• Coordinate delivery and retrieval of parts to support technicians and clients, minimizing downtime.

Skills

Information technology interest

Problem solving

Communication skills

Team collaboration

Troubleshooting

Attention to detail

Customer experience orientation

Education

High school diploma or equivalent

Technical coursework or certifications a plus

Tools

Hardware basics

Operating systems

Software applications

Job description

• Committed to our mission, while open to fresh ideas
• Views change as an opportunity for growth
• Replaces “I don’t know” with “I’ll find the answer”
• Problem-solver with strong attention to detail and a results-driven mindset
• Dedicated to delivering excellent client experiences with a customer-first mentality
• Assist technicians in diagnosing and resolving IT issues, including troubleshooting hardware, software, network connectivity, and peripheral devices.
• Interact professionally with clients by gathering details on technical issues, providing updates on service progress, and ensuring a positive experience throughout the process.
• Support the installation, configuration, and deployment of computer systems, servers, and networking equipment to ensure reliable, efficient operations.
• Maintain accurate records of equipment inventory, repairs, and service requests. Contribute to the development of standard operating procedure documentation.
• Work alongside our IT team to strengthen your technical skills through hands‑on learning, project participation, and knowledge sharing.
• Stay current with industry trends and emerging technologies, while actively pursuing training and certification opportunities.
• Coordinate the delivery and retrieval of parts to support technicians and clients, ensuring smooth on‑site operations and minimizing downtime.

• Committed to our mission, while open to fresh ideas
• Views change as an opportunity for growth
• Replaces “I don’t know” with “I’ll find the answer”
• Problem-solver with strong attention to detail and a results-driven mindset
• Dedicated to delivering excellent client experiences with a customer-first mentality
• Assist technicians in diagnosing and resolving IT issues, including troubleshooting hardware, software, network connectivity, and peripheral devices.
• Interact professionally with clients by gathering details on technical issues, providing updates on service progress, and ensuring a positive experience throughout the process.
• Support the installation, configuration, and deployment of computer systems, servers, and networking equipment to ensure reliable, efficient operations.
• Maintain accurate records of equipment inventory, repairs, and service requests. Contribute to the development of standard operating procedure documentation.
• Work alongside our IT team to strengthen your technical skills through hands‑on learning, project participation, and knowledge sharing.
• Stay current with industry trends and emerging technologies, while actively pursuing training and certification opportunities.
• Coordinate the delivery and retrieval of parts to support technicians and clients, ensuring smooth on‑site operations and minimizing downtime.

Qualifications

• High school diploma or equivalent (technical coursework or certifications are a plus)
• Strong interest in information technology with a genuine desire to learn and grow in the field
• Foundational knowledge of computer hardware, operating systems, and software applications
• Strong problem‑solving skills with a logical, methodical approach to troubleshooting
• Clear and effective communication skills, both written and verbal
• Collaborative mindset with the ability to thrive in a fast‑paced team environment
• Eagerness to take on new challenges, learn new skills, and expand responsibilities
• Full-time position (40 hours per week)
• Starting salary of $45,000/year, based on experience and skillset
• Comprehensive benefits package (PTO, medical, vision, and dental) available upon becoming full-time

Submit Resume

Intuitive Technologies welcomes qualified individuals to submit their professional resumes even when there are no current employment opportunities available. For first consideration should an opening become available, please email your resume to [e-mail] In the subject line, include the position you’d like to apply for, as well as your first and last name. Along with your resume, include a description explaining why you are interested in this position. After your submission is received, we’ll be in touch to learn more and schedule an interview.

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