Assistant Team Leader

Loop Neighborhood; Menifee (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Loop Neighborhood Market is seeking an Assistant Team Leader to support the Team Leader in daily store operations, coaching the team, and ensuring excellent customer service. This hands-on role involves leading the store in the Team Leader’s absence and driving operational excellence across staffing, cash management, and compliance.

You will assist with scheduling, inventory, pricing, and merchandising while upholding safety standards and company policies.

Qualifications

• High school diploma or equivalent.
• 6–9 months of assistant manager or related experience.
• Strong math, English communication, and problem-solving skills.
• Team-oriented, organized, and able to multitask in a fast-paced environment.
• Reliable transportation and flexible availability, including nights, weekends and holidays.
• Retail, convenience, food service, or supervisory experience preferred.
• Willingness to learn and grow into a Team Leader role.
• Must be at least 18 years of age.

Responsibilities

• Lead the team and coach members; support the Team Leader.
• Assist with scheduling, timekeeping, and coverage.
• Handle cash, reports, and store paperwork accurately.
• Troubleshoot basic equipment issues.
• Support ordering, stocking, and merchandising.
• Monitor inventory, reduce shrink, and maintain presentation.
• Drive sales through promotions and merchandising standards.
• Deliver exceptional customer service on every shift.
• Resolve customer concerns quickly and professionally.
• Follow company policies and regulatory requirements; maintain safety standards.

Skills

Team leadership

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

POS systems

Cash handling

Job description

Assistant Team Leader

West Coast Convenience is the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands. Headquartered in Union City, CA, we operate a growing network of convenience stores, fuel stations, and car washes across California. Founded in 1978, the company also develops real estate and owns and operates its locations.

West Coast Convenience continues to expand and is seeking customer-focused individuals who want to make an impact. We are committed to delivering high-quality, better-for-you products, and an exceptional store experience, guided by our Core Values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety.

If you enjoy a fast-paced environment and are driven by service, innovation, and teamwork, we invite you to join us in redefining convenience for our customers every day.

Position Summary

As an Assistant Team Leader, you play a critical role in supporting the Team Leader in all aspects of store operations. You help lead the team, ensure operational excellence, and deliver consistent, high-quality customer experience. This is a hands‑on leadership role where you will actively work alongside your team—coaching, problem‑solving, and ensuring daily execution meets company standards. You will also step in to lead the store in the Team Leader’s absence.

Primary Responsibilities

Team Leadership

• Help train and coach team members
• Provide coaching and support to drive performance
• Promote a positive team environment
• Lead the store in the Team Leader’s absence

Operations

• Support daily operations for smooth, consistent execution
• Assist with scheduling, timekeeping, and coverage
• Handle cash, reports, and store paperwork accurately
• Troubleshoot basic equipment issues

Sales & Inventory

• Support ordering, stocking, and merchandising
• Monitor inventory, reduce shrink, and maintain presentation
• Drive sales through promotions and merchandising standards
• Track performance and identify improvement opportunities

Customer Experience

• Deliver exceptional customer service on every shift
• Resolve customer concerns quickly and professionally
• Keep the store clean, organized, and welcoming

Compliance & Safety

• Follow company policies and regulatory requirements
• Support food, fuel, and workplace safety standards
• Maintain a safe environment for employees and customers
• Perform all other duties as assigned

Requirements & Qualifications

• High school diploma or equivalent
• 6–9 months of assistant manager or related experience
• Strong math, English communication, and problem‑solving skills
• Team-oriented, organized, and able to multitask in a fast‑paced environment
• Reliable transportation and flexible availability, including nights, weekends, and holidays
• Retail, convenience, food service, or supervisory experience preferred
• Willingness to learn and grow into a Team Leader role
• Must be at least 18 years of age

Physical Requirements

The Assistant Team Leader position requires constant standing, bending and reaching with a moderate amount of manual dexterity, and frequent lifting up to 50 pounds. The Assistant Team Leader must be comfortable working in varied environments, which include outdoor areas during hot summer conditions as well as cold indoor spaces, such as walk‑in freezers

Employee Incentives

• Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel
• Employees that are with us for 3 years to 5 years = 0.30 cents off a gallon of fuel
• Employees that have been with us for 5+ years = 0.40 cents off a gallon of fuel
• MAXIMUM 20 GALLONS AND 2 FILL UPS PER WEEK

Disclaimer

The list of requirements, duties, and responsibilities listed above is by no means a complete list. It is merely a general summary of the position described. Management reserves the right to revise or change this position description at any time.

• The company reserves the right to run background checks as a condition of employment**