Assistant Studio Manager, DC - SoulCycle

SoulCycle Inc.; Washington (District of Columbia); On-site; USD 28,000 - 41,000; Full time

Job summary

SoulCycle Inc. is seeking an Assistant Studio Manager to oversee daily studio operations, lead the studio team, and uphold SoulCycle’s culture and hospitality standards.

The role requires interpersonal savvy, strong organizational skills, and a customer-first mindset to ensure outstanding rider experiences. The successful candidate will manage schedules, refine processes, and collaborate with the Studio Manager to drive ridership and retail results while embodying integrity and leadership for

Qualifications

• Interpersonal and communication skills required to manage studio staff and riders.
• Customer-service orientation with hospitality mindset.
• Ability to plan, organize, and execute studio operations.
• Conflict resolution and change-management capability.

Responsibilities

• Foster the SoulCycle Community and Culture in your studio.
• Provide in-the-moment support to riders and staff.
• Develop schedules and maintain operating processes.
• Plan and manage studio priorities to meet deadlines.
• Support the Studio Manager in achieving ridership and retail goals.

Skills

Interpersonal savvy

Customer focus

Team leadership

Operations management

Job description

Who We Are

We're purpose-driven. With every ride, we aim to redefine health and happiness. It's all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we'd love to have you.

Company Description

We're purpose-driven. With every ride, we aim to redefine health and happiness. It's all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we'd love to have you.

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we'll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Job Description

SoulCycle is seeking an Assistant Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with strong organizational abilities, a customer focus and will be able to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, and is responsible for and the success and health of the studio’s daily operations.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES

INTERPERSONAL SAVVY

• Foster the SoulCycle Community and Culture in your studio
• Set the weather in your studio so your studio team loves to come to work
• Build and foster relationships in your studio, with your instructors and local community
• Proactively identify and address conflicts within your studio
• Acknowledge your studio team’s wins and show gratitude
• Be open to, embrace and manage change within your studio and your studio team

CUSTOMER FOCUS

• Provide in the moment support to your team to ensure that all rider requests are addressed
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
• Confidently manage conflict in high pressure situations
• Develop meaningful relationships and connections with your studio’s riders

PROCESS MANAGEMENT

• Be an expert on studio specific and company-wide operational procedures and policies
• Seamlessly transition yourself, team, and studio to new ways of working and processes
• Develop and maintain schedules to ensure that all operating processes are completed
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation

ORGANIZING AND PLANNING

• Set priorities to ensure all deadlines are met
• Develop checklists and operational schedules to ensure that all aspects of the facility are maintained
• Be future oriented with a strong ability to plan for projects
• Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
• Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
• Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
• Develop a holistic retail sales plan that encompasses your studio’s retail goals
• Work alongside the retail team to identify opportunities to grow your studio’s retail business

PAY TRANSPARENCY

This is a full time position at $25.00 per hour

Additional Information

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.