Assistant Studio Manager

Cady-2; Hayward (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

CADY is seeking an Assistant Studio Manager to lead daily studio operations and deliver outstanding customer experiences. You will supervise staff, support sales goals, and ensure smooth session flow during retail hours.

The role requires 18+, HS diploma, ability to read/write English, strong communication, and a collaborative attitude. Weekend availability and a valid driver’s license are expected, with opportunities to grow into leadership.

Qualifications

• Must be at least 18 years of age.
• High School diploma or equivalent.
• Must pass a satisfactory background check.
• Valid driver’s license and reliable transportation.
• Able to read and write in English; communication skills required.
• Able to lead, supervise, and manage team members.
• Availability to work weekend hours during busy season.
• Professional demeanor with customers and team members.

Responsibilities

• Support strategy to achieve revenue and retail goals.
• Interact with customers to contribute to an amazing experience.
• Recruit, train, and develop the studio team.
• Assist with scheduling and approving time cards.
• Maintain inventory and keep the studio organized.
• Oversee opening and closing procedures daily.
• Address staff or customer issues and implement preventative actions.

Skills

Leadership

Customer service

Staff training

Scheduling

Communication

Team supervision

Education

High School diploma or equivalent

Job description

Who is CADY?CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 40% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary.Who are you?You are an ambitious, detail-oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!Job SummaryThe Assistant Studio Manager (ASM) supports overall studio operations and customer experience, & customer satisfaction. This leadership role includes team supervisory responsibilities, administrative support, and contribution to studio and individual sales goals. During retail hours, the ASM is a front-line support for present clients and team members - from efficient check in/out and session flow to on-the-spot soft skills coaching. While not present on the studio floor, the ASM tracks and solves escalated customer issues, participates in strategy to improve performance, and helps in resource allocation. This position serves as a stepping stone to a team member’s growth and development as a people and retail leader.Top 5 ResponsibilitiesSupport in strategy and execution of strategy toward achieving revenue and retail goalsInteract with customers to contribute to an amazing experienceRecruit, train, and develop the studio teamAssist with creating the schedule and approving time cardsProblem solving issues that arise from staff or customers (complaints, grievances etc) and taking action for preventionEnsure the flow of traffic on the studio floor is running smoothlyAdditional ResponsibilitiesAssist with weekly inventoryEnsure the studio is organized and presentable in all areasConfirm opening and closing procedures are properly completed dailyOther duties and responsibilities as assignedJob RequirementsMust be at least 18 years of ageHigh School diploma or equivalentMust pass a satisfactory background checkValid driver’s license and reliable transportationAvailable to work weekend hours during busy seasonFlexible, with a team player mentality; Willingness to collaborate with colleagues on ideas and initiativesProfessional demeanor at all times with both customers and team membersAble to read and write in EnglishAble to communicate verbally and in writing with customers and team membersAble to prioritize tasksAble to lead, supervise, and/or manage team membersPhysical Requirements and Environmental FactorsExtended periods of viewing computer screensAble to walk/move inside or outside for more than 6 consecutive hoursSignificant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded areas)Able to lead, supervise, and/or manage team membersAble to move up to 20 lbsAble to bend/stoop