Assistant Store Managers-Operations

Williams-Sonoma, Inc.; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health benefits

Career development

Online learning

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager for OMNI Operations in a retail setting in Missouri. You will drive incremental sales through in-store order fulfillment across all channels and provide World-Class service while ensuring proper staff coverage and store supervision.

Ideal candidates have 2–3 years of retail sales or management experience, strong communication and leadership skills, and a focus on safety and process excellence within a People-First culture.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and develop action plans.
• Great time management and ability to manage multiple tasks.
• Ability to independently lead self and others to achieve results.
• 2-3 years of retail sales or customer service management experience; Omni-channel fulfillment experience a plus.

Responsibilities

• Lead omni-channel order fulfillment and customer service to drive incremental sales.
• Manage stock room shipping lanes and supply organization for efficiency.
• Maintain stockroom safety and productivity to support replenishment.
• Perform daily audits and shrink prevention activities.
• Uphold safety practices and People-First environment.
• Foster a fair, respectful workplace aligned with People-First Philosophy.

Skills

Communication

Leadership

Organization

Critical thinking

Time management

Retail experience

Omni-channel

Job description

Job Description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About The Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Role

Overview of the Assistant Manager, OMNI Operations role

You will be driving incremental sales and ensuring profitability through the effective management of in-store order fulfillment via Omni channels. You will support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities

• Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation)


• Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables, carts and or baker’s racks as needed


• Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment


• Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs)


• Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training


• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy

Criteria

• Excellent communication, organization and leadership skills


• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner


• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities


• Ability to independently lead self and others to achieve results


• 2-3 years of previous retail sales experience or management experience in a customer service related field. Omni channel fulfillment experience a plus!

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods of time


• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques


• Full time associates are expected to have open availability to meet the needs of the business.


• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just For You

• A generous discount on all Williams-Sonoma, Inc. brands


• A 401(k) plan and other investment opportunities


• A wellness program that supports your physical, financial and emotional health


• Paid vacations and holidays (full-time)


• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)


• Cross-brand and cross-functional career opportunities


• Online learning opportunities through brand specific resources and WSI University

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances, the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we’re a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.