Assistant Store Manager Women's-SoHo Flagship

rag & bone, Inc.; New York (NY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Commission Eligible

Paid Time Off

Medical, dental, vision and ancillary

Wellness benefits (Calm)

401k

Paid Parental Leave

Job summary

rag & bone is seeking an Assistant Manager to join our store leadership team in a role focused on operations, customer experience, and staff development. You will coach supervisors and associates while delivering best-in-class client experiences and maintaining store standards.

You will participate in our bonus programs and contribute to a positive, customer-centric environment, collaborating with Visual Merchandising and Buying to optimize product presentation and performance.

Qualifications

• 5+ years of specialty retail experience with 1+ year in a management role
• Proven ability to coach and develop staff
• Strong customer service and clienteling skills
• Experience managing store operations and payroll processes

Responsibilities

• Display best-in-class customer service techniques and build loyalty
• Train staff on all store operations from register to stock room
• Maintain cash handling and register procedures
• Oversee payroll procedures and store scheduling
• Delegate to drive efficient operations and develop team members
• Coach staff to meet store goals and recruit/train new hires
• Develop and execute store business plans to drive performance
• Analyze sales data to set strategies and achieve goals
• Build and manage clientele through product knowledge and service

Skills

Retail leadership

Customer service

Staff training

Payroll & scheduling

Tools

POS systems

Job description

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future

The Role

The Assistant Manager is an essential member of the store leadership team and a core partner to the Store Manager. The Assistant Manager is an active part of the store operations, customer experience, and employee development. Additionally, they coach and develop all supervisors and associates while contributing to an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences.

Please also note, Assistant Store Managers are eligible to participate in the rag & bone Bonus Program, and Incentive programs, which may result in bringing the total compensation to a higher range. The range listed is just one component of the Company's total rewards package for retail employees.

What You'll Do

• Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room
• Ensure cash handling and register procedures are maintained and executed
• Ensure integrity of payroll procedures and store scheduling
• Delegate appropriately to ensure efficiency of store operations and to develop team members
• Coach and develop retail associates to meet store goals
• Assist in the recruitment, onboarding, training and development of all staff
• Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
• Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
• Ability to build customer loyalty; grow and manage clientele
• Maintain product knowledge and ensure delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
• Consistently act within core values of rag & bone
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Rules we live by | Rules you live by

• The Customer Rules - Minimum of 5 years of prior work experience in specialty retail with 1+ years in a management role
• Be a Good Human - Be original, be authentic
• Have No Fear - Innovate, solve problems
• Own Every Decision - Work together, get results
• Quality Matters - Be disciplined, be competitive
• Make S**t Happen

Benefits

• Clothing Allowance
• Generous Employee Discount
• Commission Eligible
• Paid Time Off
• Medical, dental, vision and ancillary benefits
• Membership to Calm and access to other wellness benefits
• 401k
• Paid Parental Leave

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.