Assistant Store Manager - Whittier, CA

The Salvation Army; Whittier (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Salvation Army in Whittier, CA is seeking an Assistant Manager for the LB Whittier Store to lead daily thrift operations, deliver exceptional customer service, and mentor Beneficiaries through ARC programs. You will partner with the Store Manager to meet sales budgets, control expenses, and maintain organized, welcoming stores that reflect the Salvation Army mission to help those in need.

Qualifications include a High School diploma and 2+ years of retail supervisory experience; proficiency

Qualifications

• High School diploma or equivalent required.
• Minimum of 2 years retail management/supervisory experience (thrift preferred).
• Basic understanding of MS Office applications (Word, Excel, Outlook).
• Valid Driver's license with acceptable driving record and access to a vehicle.

Responsibilities

• Assist Store Manager in day-to-day store operations including opening/closing, POS, inventory rotation, and donations.
• Cover store operations in Store Manager's absence; supervise staff and payroll records.
• Monitor KPIs to drive sales and profitability per budget and goals.
• Schedule staff to ensure proper coverage and conduct shift meetings.
• Participate in hiring, training, and performance coaching of store employees.
• Communicate personnel issues and performance results with Store Manager.

Skills

Retail management

MS Office

Driver's license

Communication

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Job Category: Thrift Stores - all positions

Requisition Number: ASSIS025523

• Posted : September 21, 2026
• Full-Time

Locations

Showing 1 location

LB Whittier Store
Whittier, CA 90605, USA

Description

JOB TITLE: ASSISTANT MANAGER

DEPARTMENT: RETAIL

IMMEDIATE SUPERVISOR: STORE MANAGER

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION OBJECTIVES

• To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
• Must hold a valid Driver's license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks

CORE COMPETENCIES

• Problem Solving – Promptly identify & resolve problems; gather and analyze information to develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Takes an active role and partners with the Store Manager in the day-to-day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• 2. Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
• 3. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• 4. In the absence of Store Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
• 5. Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
• 6. Communicate any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
• 7. Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
• 8. BRP (Back Room Processing) – Supporting the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals.
• 9. Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
• 10. Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
• 11. The building must be secured during non-operating hours with alarm system arming and alert protocol.
• 12. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Managers absence.
• 13. May transfer or be relocated to other stores based on business needs.
• 14. Completes all tasks (written

Education

Required

High School or Equivalent or better.

Experience

Required

Please explain any gaps in employment

Please list relevant experience

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.