Assistant Store Manager - White House Black Market

White House Black Market; Glendale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading fashion retail company in Glendale seeks an Assistant Store Manager to support store operations and enhance customer experience. This role requires strong leadership and communication skills, along with a proven ability in retail management. Candidates should be detail-oriented and able to drive sales while fostering a positive team environment. The ideal candidate will be at least 18 years old and possess at least 2 years of retail management experience. Flexible scheduling, including weekends and holidays, is required.

Qualifications

• Must be 18 years of age or older.
• A proven track record in sales and leadership.
• Able to learn or adapt to technology provided by the company.

Responsibilities

• Support the Store Manager in promoting customer-focused sales culture.
• Analyze sales reports and KPIs to support business needs.
• Train and coach the sales team in product knowledge.

Skills

Excellent communication, verbal, and written skills

Proven excellent customer service skills

Strong organizational skills

Leadership qualities

Ability to work in a fast-paced environment

Education

High School diploma or equivalent

2+ years of retail management experience

Job description

Assistant Store Manager

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.

FUNCTIONAL RESPONSIBILITIES

Performance Culture

Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in store business and sales strategies.

Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.

Controls payroll and supply budget

Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.

Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.

Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.

Administers all operational process including inventory receipt / dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.

Ensures visual presentation, organization, and facility maintenance are representative of the Brand.

Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals.

Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.

Trains, coaches and assists with locate fulfillment and selling.

Building High Performing Teams

Motivates and inspires store team, developing a shared vision while modeling core values.

Promotes an inclusive, collaborative approach to problem solving.

Communicates with store teams and Store Manager to effectively lead positive change.

Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.

Customer Experience

Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

Ensures prompt resolution of customer concerns

Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.

Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.

Talent

Assists in recruiting, hiring and developing a high performing team.

Supports, implements, and provides follow-up for all training programs, seminars, etc.

Assesses and coaches store team on performance

In partnership with the SM, resolves human resources issues in a timely and effective manner.

Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.

Ensures that store team adheres to all employment practices and policies.

OTHER DUTIES AS ASSIGNED

This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS

High School diploma or equivalent

2+ years of retail management experience preferred

Must be 18 years of age or older

Excellent communication, verbal, and written skills

Able to learn or adapt to technology provided by the company

Proven excellent customer service skills with statistical track record in all areas of sales and leadership

Strong organizational skills and ability to multi-task in a fast-paced environment

Strong leadership qualities, training and team building skills

Knowledge of administrative aspects of store operations

Able to communicate with customers and staff

Regular attendance is essential to this position to ensure adequate coverage to meet company objectives.

Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS

Constant Walking / Standing- 67-100% of 8-hour shift

Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift

Frequent Climbing- 34%-66% of 8-hour shift

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

3513 Tanger Outlets Center Westgate

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.