Assistant Store Manager V

Heart of Texas Goodwill Industries, Inc.; Waco (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Heart of Texas Goodwill Industries, Inc. is seeking an Assistant Store Manager to help plan, direct, and coordinate daily store operations in a Texas retail location. You will assist in achieving sales goals by coaching staff and maintaining excellent customer service to donors and shoppers.

The role requires high school diploma or equivalent and retail supervisory experience. You may work varied shifts, including weekends, while controlling expenses and ensuring store is well-presented and

Qualifications

• High school diploma or equivalent required.
• Experience working with diverse populations.
• Experience in retail, including supervisory or team lead responsibilities.
• Ability to assist in managing daily store operations, including inventory, merchandising, and staffing.
• Experience coaching and supporting team members to achieve performance and sales goals.
• Familiarity with loss prevention, safety procedures, and adherence to company policies.
• Strong problem-solving and customer service skills, including handling escalated customer or operational issues.

Responsibilities

• Assist Store Manager in planning and directing daily store operations.
• Recruit, hire, onboard, and train staff; provide performance feedback.
• Evaluate employee performance and address issues promptly.
• Maintain merchandise presentation and stock levels to meet revenue goals.
• Support scheduling and staffing to meet business needs and maximize efficiency.
• Ensure cash controls and accurate financial reporting; uphold company policies.

Skills

Retail experience

Supervisory experience

Customer service

Coaching team members

Cash handling

Safety procedures

Education

High school diploma or equivalent

Job description

POSITION SUMMARY: The Assistant Store Manager works with the Store Manager to plan, direct, and coordinate the daily operations of their assigned retail store. In the absence of the Store Manager, they are responsible for all aspects of running the store. They drive sales by helping staff understand quotas and goals, and coaching and motivating them to achieve those goals. The assistant store manager supports Goodwill’s Mission by efficiently generating the revenue that supports the various programs offered to the communities we serve.ESSENTIAL DUTIES AND RESPONSIBILITIES:The following duties are representative of the essential functions of the position. Other duties may be assigned as operational needs require.Works with the Store Manager to maintain staffing at correct/budgeted levels and schedule to appropriately meet the needs of the business and maximize operational efficiency.Works with the Store Manager to recruit, hire, onboard, and train employees, providing feedback for performance reviews.Consistently evaluates employee performance and promptly addresses performance issues.Maintains adequate volume of merchandise on sales floor; ensures production and rotation volume is sufficient to meet or exceed revenue goals.Works various shifts, including weekends as assigned.Operates facility within budgeted expense levels and maintains and controls expenses to revenue.Manages workflow and facility layout to ensure appropriate stock levels.Maintains store presentation standards (organization/merchandising, cleanliness, stock rotations, proper inventory levels, signage, etc.)Maintains proper cash controls in accordance with company policies and procedures.Ensures that excellent customer service is offered to all shoppers and donors.Oversees and maintains neat, accurate, and timely reports and records (all assigned).Ensures the highest level of professionalism and uses best practices in the leadership of store personnel.Effectively presents information and responds to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness.Safeguards company equipment and property, including donated goods. Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.Communicates effectively and appropriately with all levels of store leadership.Other duties as assigned.Store Level AssignmentAssistant Store Manager levels (ASM I-V) are determined by the volume, staffing, and operational complexity of the assigned store. All Assistant Store Managers are expected to perform the full scope of responsibilities outlined in this job description.The assigned level reflects the scale and complexity of the store environment and aligns with established pay bands within the HRIS system. It does not represent differences in core job duties or decision-making authorityEducation and/or Experience, Technical Skills:High school diploma or equivalent requiredExperience working with diverse populations.Experience in retail, including supervisory or team lead responsibilities.Ability to assist in managing daily store operations, including inventory, merchandising, and staffing.Experience coaching and supporting team members to achieve performance and sales goals.Familiarity with loss prevention, safety procedures, and adherence to company policies.Strong problem-solving and customer service skills, including handling escalated customer or operational issues.Support in administrative tasks, scheduling, and assisting the Store Manager in achieving store performance objectives.Knowledge, Skills, and AbilitiesAbility to follow written and verbal instructions.Basic math skills (addition, subtraction, percentages, discounts, taxes, commissions).Ability to work independently and collaboratively.Strong customer service and communication skills; able to work effectively with a variety of individuals.Proficiency in completing assignments accurately and on time.Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.Ability to write routine reports and correspondence; speak effectively before groups of employees or customers.Ability to count money accurately and handle financial transactions.Work Environment & Physical DemandsStand and walk up to 8 hours per day; frequent bending, twisting, reaching, and use of hands and arms.Lift and carry up to 30 lbs regularly; occasionally up to 50 lbs.Adequate vision (close and color) and manual dexterity required.Frequent talking and hearing required.Ability to follow instructions and perform job functions safely.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.Qualification Requirements:Must pass a drug screen.A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.Ability to perform all essential functions with or without reasonable accommodation.Heart of Texas Goodwill’s Mission is to facilitate change through skills training and work opportunities. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management may add to or change the duties of this position at any time.Job Description Review:I understand this job description and its requirements, and that I am expected to complete all duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. I understand the job functions may be changed from time to time. I will be able to perform the essential functions of this position with or without accommodation. I understand that if I need an accommodation for this position, I will inform the supervisor or a representative from the Human Resources Department of my accommodation needs.Printed NameSignatureEmployee ID#DateDiscrimination Reports:It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees who deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination.Point of contact to file allegations of discrimination:Compliance OfficerLocation:1700 S New Road, Waco, TX 76711Phone Number: 254-753-7337 ext. 450Email Address: [e-mail] CompetenciesLeadership CompetencyHourly / Non-Supervisory LeaderOUR TEAMEmotional Maturity and RespectThinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the appropriate level of management.IntegrityCan be counted on and trusted; models professional ethics by acting honestly.Capacity for Change and InnovationOpen to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.Interpersonal SkillsBuilds relationships and works well with others; listens to understand and answers appropriately.Commitment to Development and Empowerment of Self and OthersCompletes required training and looks to grow on the job through continuous learning; becomes self-sufficient.OUR COMMUNITYCommitment to Goodwill’s Mission, Vision, and ValuesActions are in line with Goodwill’s Mission, Vision, and Values.Commitment to Diversity, Equity, and InclusionWorks well with people that look and think differently.Community and ServiceWants to help others and make a difference in the community.OUR GROWTHCommitment to Excellence and Customer ServiceMeets goals and gives outstanding customer service to customers, donors, and participants.Business AcumenMakes good choices. Effectively transfers learning from one situation to another.Stewardship and AccountabilityTakes care of company property. Takes responsibility and ownership of personal actions and outcomes.