Assistant Store Manager, UGG

FashionUnited; Wrentham (MA); On-site; USD 31,684 - 42,705; Full time

Benefits offered by this job

Store discount

Employee benefits

Job summary

UGG, a division of Deckers Brands, seeks an Assistant Store Manager to partner with the Store Manager to develop team members, deliver excellent customer service, and communicate our values and mission in the store.

You will handle training, operations, sales, visual merchandising, inventory management, store administration, and customer service. You are responsible for opening/closing, securing assets, and staff labor scheduling, while supporting in the Store Manager's absence.

Qualifications

• Two to four years minimum retail store management experience preferred.
• Associate’s Degree (preferred) or equivalent experience required.
• Excellent communication skills and ability to convey vision and mission to team and customers.

Responsibilities

• Open and close the store, securing all assets.
• Plan and prepare the labor schedule.
• Maintain inventory accuracy and store administration, including customer service.

Skills

Retail store management

Customer service excellence

Effective communication

Team development

Problem solving

Organization

Multi-tasking

Leadership

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

About UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, it’s your job to partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. You must navigate a complex business to satisfy customers and develop team members while working under the pressure of competing business priorities.

Description

As an Assistant Store Manager, you work closely with the Store Manager to ensure that the business is aligned with the interests of the company, its employees, and the local community. You partner with the Store Manager to develop and engage team members and achieve budgeted revenue goals while assisting in all aspects of the business. Your role includes aiding in the selection of team members who pursue passions that relate to the brand and its products. You maintain high training standards and know how to motivate and inspire your team members to contribute to store productivity, while being available to address customers and team members’ needs. You also stay aware of industry trends that influence business beyond the store’s four walls.

In day‑to‑day operations you handle training, operations, sales, visual merchandising, inventory management, store administration, and customer service. You are responsible for opening and closing the store, securing all assets, planning and preparing the labor schedule, maintaining the store security system, and acting as the Store Manager in their absence.

Core Competencies

• Develop and motivate team members to create empowered and engaged teams
• Ensure the highest level of customer service possible and prioritize brand and product knowledge training
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Set plans and targets and entrust team members appropriately
• Think critically to resolve problems and approach challenges with agility
• Identify industry trends and educate your team members about the current market
• Assist in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability
• Manage inventory and partner with corporate stakeholders to meet the needs of your market

Key Qualifications

• Two (2) to four (4) years minimum retail store management experience preferred.
• Associate’s Degree (preferred) or equivalent experience required.
• Excellent communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
• Excellent project management skills, organizational skills, and attention to detail.
• Excellent problem‑solving skills and ability to work through challenges.
• Ability to multi‑task in a dynamic environment.

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business.
• Flexibility to travel to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi‑branded retail stores across the globe, we value freedom to pursue passions, express individuality, and are committed to helping you succeed. We’re proud to offer a wide range of benefits to recognize the important role each person plays in the Deckers Brands mission, including competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Salary

$27.00. The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.