Assistant Store Manager - UGG

Deckers Brands; Pottstown (Montgomery County); On-site; USD 42,000 - 65,000; Full time

Job summary

UGG, a division of Deckers Brands, is seeking an Assistant Store Manager who will partner with the Store Manager to deliver exceptional customer service, manage daily store operations, and drive revenue while upholding brand standards. You’ll mentor team members, execute store strategies, and ensure a welcoming, engaging shopping environment.

Open to applicants with 2–4 years of retail leadership, strong communication, and the ability to multi-task in a fast-paced setting.

Qualifications

• Two to four years minimum retail store management experience preferred.
• Associates Degree (preferred) or equivalent experience required.
• Excellent communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
• Excellent project management, organizational skills, and attention to detail.
• Excellent problem-solving skills and ability to work through challenges.
• Ability to multi-task in a dynamic environment.

Responsibilities

• Partner with the Store Manager to align the business with company and local community goals.
• Develop and engage team members, achieving revenue targets while maintaining brand standards.
• Assist in selecting and coaching staff, ensuring high training standards.
• Open and close the store, manage labor scheduling, and maintain security.
• Oversee operations: training, sales, visual merchandising, inventory, and administration.
• Address customer needs and stay aware of industry trends affecting the business.

Skills

Retail management

Customer service

Communication

Project management

Multi-tasking

Education

Associates degree or equivalent

Tools

Microsoft Office

Job description

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, it’s your job to partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. As an Assistant Store Manager, you know how to effectively navigate a complex business to satisfy customers and develop team members while working under the pressure of competing business priorities.

Description

As an Assistant Store Manager, you work closely with the Store Manager to ensure that the business is aligned with the interests of the company, its employees, and the local community. In this role, you partner with the Store Manager to develop and engage team members and achieve budgeted revenue goals, while assisting in all aspects of the business. It’s your job to aid in the selecting of team members who pursue passions that relate to the brand and its products. You maintain high training standards and know how to motivate and inspire your team members to contribute to the productivity of the store, while being available to address and respond to the needs of your customers and team members. Further, you understand that the needs of the business extend beyond the store’s four walls, which requires that you continually cultivate awareness of industry trends.

As an Assistant Store Manager, you aid in the day-to-day operations of the store including training, operations, sales, visual merchandising, inventory management, store administration, and customer service. The Assistant Store Manager is also responsible for opening and closing the store, securing all assets, planning and preparing the labor schedule, maintaining the store security system, and acting as the Store Manager in their absence.

Core Competencies

• Develop and motivate team members to create empowered and engaged teams
• Ensure the highest level of customer service possible and prioritize brand and product knowledge training
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Set plans and targets and entrust team members appropriately
• Think critically to resolve problems and approach challenges with agility
• Identify industry trends and educate your team members about the current market
• Assist in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability
• Manage inventory and partner with corporate stakeholders to meet the needs of your market

Key Qualifications

• Two (2) to four (4) years minimum retail store management experience preferred.
• Associates Degree (preferred) or equivalent experience required
• Excellent communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers
• Excellent project management skills, organizational skills, and attention to detail
• Excellent problem-solving skills and ability to work through challenges
• Ability to multi-task in a dynamic environment

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business.
• Flexibility to travel to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discriminationon the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.