ASSISTANT STORE MANAGER - Store 069

UDF; Cincinnati (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

UDF is seeking an Assistant Manager in Cincinnati to lead daily operations and deliver the Hi Five Guest Experience. You will supervise staff, manage cash handling, and ensure top-notch store conditions, while following safety, alcohol/tobacco sales rules, and company policies.

The role requires strong English communication and hands-on coaching of associates. This full-time position offers 37–40 hours weekly, with shifts across 1st, 2nd, or 3rd.

Qualifications

• Ability to communicate effectively in English.
• Ability to operate all store equipment including POS terminals and gas console.
• Ability to prepare DipSide items using available dip cabinet supplies.
• Ability to handle coins, currency, checks, and payments accurately.
• Ability to count, record transactions and manage basic paperwork.
• Ability to lift and move items as required by the role.

Responsibilities

• Managing other associates: assign tasks, coach, and train Shift Leaders.
• Store administration: handle ordering, weekly reports, transfers, and paperwork.
• Deliver the Hi Five Guest Experience and ensure guest satisfaction.
• DipSide guest services: prepare shakes, sundaes, cones, and related items.
• Operate POS and gas console accurately and securely.
• Stock merchandize and maintain clean, presentable store conditions.
• Maintain security and follow cash drop procedures; assist management as needed.

Skills

Customer service

Cash handling

POS operation

Team leadership

English proficiency

Stock & inventory

Tools

POS system

Cash register

Gas console

Job description

Position Title

Assistant Manager

Reports to

Store Manager

Schedule

Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift

Pay Range

$14.75/hr - $16.75/hr

Position Description

The primary responsibility of an Assistant Manager is to ensure the delivery of outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), either personally or through other associates on duty during his or her shift. This includes both direct service to Guests as well as maintenance of excellent store conditions. The Assistant Manager ensures the safe and efficient operation of his or her shift while complying with all laws and regulations, and all company policies and requirements. Assistant Managers must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales.

Essential Functions

• Managing other Associates: including assigning/monitoring performance of duties, coaching The Hi Five Guest Experience, and training of Shift Leaders and Guest Services Associates. Provides input to Store Manager for counseling/discipline of associates. Performs screening interviews with applicants.
• Store Administration: including ordering, review of weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.
• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Minimum Requirements

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to complete required records.
• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Notice

The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary (for example in response to emergencies, changes in personnel, changes in workload or technical developments).