Assistant Store Manager - Southside Commons, Jacksonville, FL

R555US DTLR, Inc.; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

DTLR, Inc. is seeking an Assistant Store Manager in Jacksonville, FL to support the Store Manager in daily store operations, drive sales, and ensure profitability through merchandising, inventory control, and cost management.

You will lead and develop the store team, uphold company policies, and deliver exceptional customer service while maintaining standards across multiple locations in the district. The role requires flexibility to work varied shifts and travel as needed.

Qualifications

• Minimum of one year in retail management.
• Excellent English communication and interpersonal skills.
• Ability to think strategically, plan and organize.
• Professional demeanor and strong customer service focus.
• Strong analytical and problem-solving abilities.
• Proven project and time management skills; able to multi-task.
• Proficient with Microsoft Office.
• Willing to travel to multiple stores within the district.

Responsibilities

• Oversee quality and performance of store staff.
• Ensure compliance with company policies and procedures.
• Lead and train store personnel; uphold training standards.
• Assist with recruitment, selection and development.
• Support annual performance evaluations.
• Assist with expense management and budgeting alignment.
• Monitor shrink and loss control; ensure budget targets.
• Ensure safety and business standards.
• Provide training on selling techniques.
• Ensure outstanding customer service.
• Assist with inventory counts.
• Perform other duties as assigned.
• A standard work week not to exceed 40 hours; flexible schedule including days/nights/weekends/holidays.

Skills

Retail management

English

Interpersonal skills

Strategic thinking

Professionalism

Analytical skills

Project management

Time management

Organizational skills

Discretion

Confidentiality

Independent judgment

Multi-tasking

Microsoft Office

Willing to travel

Job description

Come work for us! We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store. Our employees are key to our success.

POSITION SUMMARY

The primary purpose of the Assistant Store Manager is to Assist the Store Manager in upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance of all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assist with the recruitment, selection and training and development of store personnel.
• Assist, and provide feedback to Store Manager on annual performance evaluations for all store employees.
• Assist with expense management and develops strategies that position stores to perform in accordance with the budget.
• Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
• Monitors and controls all aspects of operational compliance, safety and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Ensures company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.
• Assists in the completion of accurate and regular merchandise inventory counts.
• Performs other duties as may be assigned.

A standard work week not to exceed 40 hours. Flexible schedule required which includes but not limited to the following: days, nights, weekends, and holidays.

QUALIFICATIONS

Education and/ or Experience

Requires a minimum of one (1) year in retail management.

Skills and Knowledge Requirements

• Work requires a solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates and customers.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Position continually requires demonstrated poise, tact, and diplomacy.
• Must demonstrate an ability to think strategically, plan and organize effectively.
• Must be able to maintain an exemplary degree of professionalism in all situations.
• Requires a proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Results driven with demonstrated critical and creative thinking skills.
• Project management, time management, analytical and superior organizational skills required.
• Demonstrated ability to exercise discretion, confidentiality, and independent judgment with the ability to use compassion and diplomacy.
• Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources.
• The ability to execute directives with precision and consistency.
• Working knowledge of Microsoft office products is required.
• Willing to work in multiple stores in the assigned district.

Physical Requirements

Individuals must be able to stand for extended periods of time; lift, carry, push/pull up to 50 lbs. Able to work extended hours during critical project phases; and able to work in a fast pace, dynamic environment with flexibility. Must have reliable transportation. Must be willing to travel via car, plane or train.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. DTLR is one of the country's most successful lifestyle retailers with over 400 stores in 26 states. In fusing together our passion for fashion, entertainment, sports and community empowerment, there is no doubt we run the streets. We employ more than 5,000 amazing people who are experts in style and passionate about everything sneaker culture.