Assistant Store Manager, SoNo Collection

Sephora; Norwalk (CT); On-site; USD 73,000 - 88,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Employee discounts (30%)

Job summary

Sephora in Norwalk, CT is hiring an Assistant Store Manager. You will support daily store operations, lead and develop a high‑performing team, and elevate the client experience through personalized service and strategic coaching.

You will recruit talent, foster a learning culture, and drive sales while maintaining Sephora’s standards of excellence. This role requires availability evenings, weekends, and holidays in a fast‑paced retail environment.

Qualifications

• Assistant Store Management Experience; demonstrated success as a retail assistant manager in fast‑paced, high‑volume environments.
• Strong ability to recruit, inspire, and develop top talent to deliver outstanding results and foster an energetic, collaborative atmosphere.
• Outstanding communication and interpersonal skills with a track record of delivering feedback and maintaining client focus.

Responsibilities

• Support Store Operations & Client Experience; collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability.
• Inspire & empower teams; coach, inspire, and empower your team to exceed expectations and performance goals.
• Recruit & cultivate top talent; attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values.
• Champion continuous learning; deliver real‑time coaching and ongoing support to maximize associates’ potential.
• Drive performance through feedback; conduct performance appraisals and provide mentorship to support each team member’s career journey.
• Elevate client satisfaction; deliver outstanding service and resolve concerns, driving engagement through loyalty programs.
• Ensure operational excellence; maintain a visually inspiring, immaculate store and compliance with policies.
• Optimize resources & drive growth; manage inventory and staffing resources to adapt to a dynamic retail landscape.

Skills

Retail leadership

Team development

Customer service

Communication

Coaching

Business acumen

Job description

Assistant Store Manager

As Assistant Store Manager, you’ll be the heartbeat of your store, inspiring your team, customers, and community while supporting store operations, leading and developing your team, and elevating the client experience.

What You’ll Do

• Support Store Operations & Client Experience; collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast‑paced environment.
• Inspire & Empower Teams; lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
• Recruit & Cultivate Top Talent; attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
• Champion Continuous Learning; foster ongoing learning by delivering real‑time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
• Drive Performance Through Feedback; conduct impactful performance appraisals for your team and provide real‑time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Elevate Client Satisfaction; consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence; uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth; drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever‑changing retail landscape.

What You’ll Bring

• Assistant Store Management Experience; demonstrated success as a retail assistant manager in fast‑paced, high‑volume environments, consistently driving results and elevating team performance through hands‑on leadership.
• Exceptional Leadership & Business Acumen; strong ability to recruit, inspire, and develop top talent to deliver outstanding results and foster an energetic, collaborative atmosphere.
• Outstanding Communication & Interpersonal Skills; a history of building trust, clarity, and enthusiasm across teams and clients. Adept at delivering constructive feedback and facilitating open dialogue to support growth and high performance.
• Passion for Coaching & Development; a genuine commitment to empowering teams through tailored mentorship, real‑time coaching, and actionable feedback, cultivating a culture of learning and accountability.
• Client‑Centric & Growth‑Oriented; deep experience creating memorable, personalized client experiences that build loyalty, while skillfully balancing operational priorities and driving business growth.

Location & Availability

• Location: The SoNo Collection, 100 N. Water St Suite #1450, Norwalk, CT 06854, United States.
• Availability: Required to work evenings, weekends, and holidays.
• Physical Requirements: Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance‑filled environment. Ability to handle and apply products to clients—accommodations available.

Compensation

The annual base salary range for this position is $72,100.00 – $88,350.00. The actual base salary offered depends on a variety of factors, including applicant’s qualifications, experience, specific skills, education, certifications, and geographic location. Individuals employed in this position may also be eligible to earn bonuses.

Benefits

• Caring Community: Lead your store like a community - where everyone feels seen and supported - building confidence among your team and positively impacting clients.
• Fulfilling Path: Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.
• Meaningful Work: With a cultivated passion for beauty, your career is your stage. We’ll give you the environment and support you need to do more than sell products; you’ll contribute to the transformation of your team, customers, and community.
• Health: Choose a healthcare plan to fit you and your dependents’ needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth: We offer a competitive 401(k) with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401(k) match.
• Balance: Enjoy vacation paid time off, sick paid time off, and protected leave.
• Growth: With access to training, tuition reimbursement, and leadership development, you’ll be guided on a dynamic career path.
• Perks: Enjoy a 30% discount on all merchandise/services, opportunities for free product or gratis, and flash sale discounts on LVMH brand products.
• Support: Access free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse, plus volunteer and donation matching.

EEO Statement

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.