Assistant Store Manager, SoNo Collection

Sephora USA, Inc; Norwalk, Northern (CT, KY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health benefits

401k with match

Vacation & PTO

Career growth

Employee discount 30%

Mental health support

Job summary

Sephora USA, Inc. in Norwalk, CT is seeking an Assistant Store Manager for The SoNo Collection. You’ll lead store operations, coach a diverse team, and elevate the client experience in a fast-paced retail environment.

You’ll recruit, develop talent, and ensure daily excellence while delivering outstanding service and sales. Availability includes evenings, weekends, and holidays; on-site leadership role focused on community, learning, and growth.

Qualifications

• Experience as an assistant manager in retail, driving results.
• Strong leadership and business acumen showcased in fast-paced settings.
• Excellent communication and interpersonal skills with customers and teams.
• Passion for coaching, development, and employee empowerment.
• Customer-centric mindset with focus on growth and loyalty.

Responsibilities

• Support Store Operations and Client Experience; collaborate with Store Manager to ensure smooth daily operations.
• Inspire and empower teams; coach to exceed performance goals and drive growth.
• Recruit, hire, and onboard new talent; build a diverse and inclusive team.
• Champion continuous learning with real-time coaching and feedback.
• Drive performance through constructive feedback and mentorship for career progression.
• Elevate client satisfaction; resolve concerns and drive loyalty programs.
• Ensure operational excellence; maintain an inviting store and adherence to policies.
• Optimize resources and growth; manage inventory and staffing to meet priorities.

Skills

Retail Leadership

Team Development

Client Experience

Communication

Coaching

Job description

Assistant Store Manager, SoNo Collection

Job ID:286928
Store Name/Number:CT-SoNo Collection (1234)
Address:The SoNo Collection 100 N. Water St Suite #1450, Norwalk, CT 06854, United States (US)
Hourly/Salaried:Salaried (Exempt)
Job Type:Full Time
Position Type:Regular

Job Function:Stores - Leadership

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Ready to remove the compromise between passion and profession? AsAssistant Store Manager,you’llbe the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you support store operations, lead and develop your team, and elevate the client experience.

What You’ll Do:

• Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smoothdailyoperations,deliveringexceptionalclientexperienceswhile driving sales and profitability in a fast-pacedenvironment.
• Inspire & Empower Teams. Lead with passiontocoach, inspire, and empower your team to exceed expectationsand performance goals,fosteringgrowth,developmentandaccountability.
• Recruit &Cultivate Top Talent. Attract, hire, andonboardnew talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
• ChampionContinuousLearning. Foster ongoinglearningbydeliveringreal-time coaching,actionablefeedback, and ongoing supporttomaximize associates’potential.
• Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and activelydriveengagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence.Uphold Sephora’s standards bymaintaininga visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• OptimizeResources & DriveGrowth.Driveresults byoptimizinginventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.

What You’ll Bring:

• Assistant Store Management Experience. Demonstrated success as a retail assistant manager in fast-paced, high-volume environments,consistentlydrivingresults and elevating team performance through hands-on leadership.
• ExceptionalLeadership& Business Acumen. Strong ability torecruit,inspire, anddeveloptop talent to deliver outstanding results and foster an energetic, collaborative atmosphere.
• OutstandingCommunication & Interpersonal Skills. Ahistory of building trust, clarity, and enthusiasm across teams and clients. Adept at delivering constructive feedback andfacilitatingopen dialogue to support growth and high performance.
• Passion for Coaching & Development. A genuinecommitment to empowering teams through tailored mentorship, real-time coaching, and actionable feedback, cultivating a culture of learning and accountability.
• Client-Centric & Growth Oriented. Deep experience creating memorable, personalized client experiences that build loyalty, while skillfully balancing operational priorities and drivingbusinessgrowth.

Where and How:

• Location. This role requires on-site work atThe SoNo Collection 100 N. Water St Suite #1450, Norwalk, CT 06854, United States (US).
• Availability. This role requires availability including evenings, weekends, and holidays.
• Physical Requirements. This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand andwalkthe sales floor for the entire shift, and work in a fragrance-filled environment. You must be able to handle and apply products to clients—with or without accommodation.

What You’ll Get:

The annual base salary range for this position is $72,100.00 - $88,350.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum of five days.

• CaringCommunity.You’lllead your storelikea community–where everyone feels seen and supported – building confidenceamongyour team and positivelyimpactingclients.

• Fulfilling Path.Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.

• Meaningful Work.With a cultivated passion for beauty, your career is your stage.We’llgive you the environmentandsupportyourneed to do more than sellproducts;you’llcontribute to the transformation of your team, customers, and community.

Rewardsas Uniqueas You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and yourdependents'needs with medical,dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance.

• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan paymentsqualifyto earn the 401k match from Sephora.

• Balance.Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, andprotectedleave.

• Growth.No two stores or leaders are the same. With access to training, tuition reimbursement,and leadership development,you’llbe guided on a dynamic career path.

• Perks.Thinkyou’vetried it all? Enjoya30% discount on all merchandise/services, opportunities forfreeproductor“gratis,”and flash sale discountson LVMH brand products.

• Support.Youdon’tjust lead a team thatcares–you’repart of a team that cares.Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse andinclusiveworkplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category.Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Join Us and Belong to Something Beautiful