Assistant Store Manager - Soma

Chico's; Novi (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Chico's in Novi, MI is seeking an Assistant Store Manager to support the Store Manager in delivering a customer- and product-focused sales culture. You will help manage sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

You will lead a diverse team, drive performance through coaching, schedule and inventory processes, and maintain brand standards across visual presentation and store operations.

Responsibilities

• Analyzes sales reports and KPIs to determine business needs; partners with Store Manager on in-store strategies.
• Establishes clear expectations and holds the team accountable for brand and behavior standards.
• Controls payroll and supply budget.
• Oversees scheduling, shrink audits, physical inventories, opening/closing duties, timesheet reviews, and payroll documents.
• Handles cash, pricing changes, and merchandise handling per policy.
• Ensures compliance with laws, loss prevention, procedures and controls; trains associates on controls.
• Manages inventory receipt/dispatch, daily replenishment, and physical inventories.
• Maintains brand-aligned visual presentation and store facilities.
• Develops a high-performance culture and motivates sales to meet goals.
• Trains on product knowledge and store operations; supports locate fulfillment and selling.
• Motivates and inspires the team with a shared vision and core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams to lead positive change.
• Seeking personal development opportunities and soliciting feedback to build leadership.
• Models MAPS and delivers a cohesive omni-channel experience.
• Demonstrates product knowledge to recommend merchandise and locate items for customers.
• Ensures prompt resolution of customer concerns.
• Maintains a fast and efficient register experience and adherence to policies.
• Encourages client communication through rewards programs and sign-ups.
• Assists in recruiting, hiring and developing a high performing team.
• Supports training programs and follow-up.
• Coaches on performance and HR matters in partnership with Store Manager.
• Resolves HR issues timely with Store Manager.
• Rewards employees for outstanding performance and engagement.
• Ensures adherence to employment practices.

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product‑focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.
• Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
• Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.

Building High Performing Teams

• Motivates and inspires store team, developing a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Manager to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.

Customer Experience

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.

Talent

• Assists in recruiting, hiring and developing a high performing team.
• Supports, implements, and provides follow‑up for all training programs, seminars, etc.
• Assesses and coaches store team on performance.
• In partnership with the SM, resolves human resources issues in a timely and effective manner.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that store team adheres to all employment practices and policies.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS: