Assistant Store Manager - Soma

Chico's; Florida; On-site; USD 40,000 - 55,000; Full time

Job summary

Chico's in Florida is looking for an Assistant Store Manager to support the Store Manager in promoting a customer and product-focused sales culture. The role requires strong leadership qualities, excellent customer service skills, and the ability to analyze sales reports. A High School diploma and 2+ years of retail management experience are preferred. The position also involves training and coaching the sales team, ensuring compliance with policies, and managing sales operations. Join a respected brand committed to inclusivity and excellence.

Qualifications

• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Strong leadership qualities, training and team-building skills.

Responsibilities

• Support the Store Manager in promoting sales culture.
• Analyze sales reports and KPIs to determine business needs.
• Train and coach the sales team on product knowledge.

Skills

Excellent communication skills

Leadership qualities

Customer service skills

Organizational skills

Ability to adapt to technology

Education

High School diploma or equivalent

Job description

Position Objective

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

Functional Responsibilities

• Analyze sales reports and KPIs to determine business needs; in partnership with the Store Manager, execute in-store business and sales strategies.
• Establish and communicate clear expectations, holding the store team accountable for achieving all brand, performance, and behavior standards.
• Control payroll and supply budget.
• Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time‑sheet review and payroll accuracy documents, and merchandise flow processes.
• Perform all financial activities in accordance with policy, including cash handling, price changes, and merchandise handling; ensure register transactions are completed accurately.
• Ensure compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conduct associate training to reinforce proper controls.
• Administer all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and the execution and preparation of physical inventories.
• Ensure visual presentation, organization, and facility maintenance are representative of the Brand.
• Develop a high‑performance culture, motivating the sales team to meet assigned sales and productivity goals.
• Train and coach to ensure the selling team is fluent in all aspects of product knowledge online and in store.
• Provide training, coaching, and assistance with location fulfillment and selling.
• Motivate and inspire the store team, developing a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem solving.
• Communicate with store teams and the Store Manager to effectively lead positive change.
• Seek personal developmental opportunities and solicit feedback to build leadership skill set.
• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Model sales expectations by utilizing various techniques and communicating product knowledge to customers; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, staying current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensure the team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign‑up.
• Assist in recruiting, hiring, and developing a high‑performing team.
• Support, implement, and follow up on all training programs, seminars, etc.
• Assess and coach the store team on performance.
• Resolve human resources issues in partnership with the SM, timely and effectively.
• Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensure the store team adheres to all employment practices and policies.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Ability to learn or adapt to technology provided by the company.
• Proven excellent customer service skills with statistical track record in all areas of sales and leadership.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Strong leadership qualities, training and team‑building skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate with customers and staff.
• Regular attendance essential; ability to work a flexible schedule, including nights, weekends and holidays.

Physical Requirements

• Constant walking/standing – 67‑100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1‑33% of an 8‑hour shift.
• Frequent climbing – 34‑66% of an 8‑hour shift.

Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.