Assistant Store Manager: SET Active

Leap, Inc.; New York (NY); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

Bonus eligible

Medical, Dental & Vision benefits

401(k)

Accrued PTO

Employee discount + wardrobe allotment

Job summary

Leap, Inc. is looking for a motivated Assistant Store Manager in New York City to drive sales and deliver exceptional customer experiences in a boutique setting.

The ideal candidate will have retail leadership experience, strong interpersonal skills, and be proficient in operational responsibilities. You will lead daily operations, support talent development, and engage with clients to strengthen community ties through events.

The role offers a flexible schedule, benefits like medical coverage, and an hourly pay range of $27 to $30, based on experience.

Qualifications

• Proven retail leadership experience, ideally within boutique or lifestyle brands.
• Strong interpersonal skills and ability to develop teams.
• Demonstrated ability to drive sales through client engagement.
• Operational skills in inventory management and visual standards.

Responsibilities

• Lead daily store operations alongside the Store Manager.
• Drive sales performance and enhance in-store client experience.
• Oversee visual merchandising, inventory management, and operations.
• Support talent recruitment and development for store teams.

Skills

Retail leadership experience

Strong leadership and interpersonal skills

Sales drive through client engagement

Business acumen

Entrepreneurial mindset

Operational skills

Professional presence

Proficiency with digital tools

Flexible availability

Ability to actively lead on the sales floor

Tools

Shopify

Endear

Slack

Google Workspace

Job description

About the Role:

We are seeking a motivated and service‑driven Assistant Store Manager for our boutique powered by the Leap Platform, located in the West Village. This role is ideal for an emerging retail leader ready to take on increased business ownership and people leadership responsibility within a fast‑paced, client‑focused environment.

In partnership with the Store Manager, you will help lead the daily business, drive sales performance, and deliver an elevated and service‑first in‑store experience. You will serve as a hands‑on leader on the sales floor, reinforcing brand standards, developing team members through real‑time coaching and feedback, and fostering a collaborative culture rooted in accountability and professionalism.

You will also support talent recruitment, onboarding, and team development while helping maintain accountability to business goals and service expectations.

As a brand ambassador and local market contributor, you will support client outreach, community engagement efforts, and in‑store events that strengthen customer relationships and drive brand awareness.

Operational excellence is central to success in this role. You will oversee key aspects of daily store operations including visual merchandising, inventory management, shipment processing, scheduling, opening/closing procedures, and overall organization. The ideal candidate is adaptable, detail‑oriented, and confident leading the business in the Store Manager’s absence.

This role may extend beyond your primary location, occasionally supporting other Leap‑powered stores within the market. Responsibilities may include assisting with new store openings, onboarding team members, providing sales‑floor coverage, or supporting community activations.

Position Qualifications

• Proven retail leadership experience, ideally within boutique, premium, or lifestyle brands, with a passion for delivering elevated and personalized client experiences.
• Strong leadership and interpersonal skills with the ability to coach, motivate, and develop teams through hands‑on floor leadership and clear communication.
• Demonstrated ability to drive sales through client engagement, styling, outreach, and relationship‑building.
• Strong business acumen with the ability to identify trends, support business strategies, and contribute to overall store performance.
• Entrepreneurial mindset with comfort navigating fast‑paced and evolving retail environments while maintaining focus and accountability.
• Experience supporting recruitment, onboarding, and retention efforts to help build strong store teams.
• Strong operational skills across scheduling, inventory management, visual standards, shipment processing, and policy compliance.
• Professional presence with the ability to confidently handle customer concerns, team challenges, and day‑to‑day business needs with sound judgment.
• Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations and communication.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
• Must be 18+ years of age.

Key Performance Indicators (KPIs)

• Sales & Service: Supports achievement of sales goals while delivering elevated and personalized client experiences.
• Client Engagement: Contributes to strong client retention and outreach efforts through relationship‑building and community engagement.
• Operational Excellence: Maintains high standards across inventory accuracy, merchandising, organization, and procedural compliance.
• Team Development: Supports onboarding, coaching, and ongoing team development to drive engagement and performance.
• Leadership Presence: Acts as a dependable leader on the sales floor and confidently oversees store operations in the Store Manager’s absence.

Leap Perks

• Bonus eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health – Employee Assistance Programs
• 401(k)
• Accrued PTO:
  • Full‑time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
  • Part‑time hourly employees can accrue based on local laws.
• Employee discount + wardrobe allotment for participating Leap brands

Hourly Pay Range: $27 to $30. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.

We are an equal opportunity, inclusive employer. In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, veteran status, gender identity are valued.