Assistant Store Manager - Sales & Service, Full Time, Walnut Creek - Pottery Barn

Pottery Barn; Walnut Creek (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Employee discounts across Williams-Son

401(k) plan and investment options

Wellness program supporting health and

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in delivering World-Class service and building customer relationships on the floor.

You will supervise staffing to ensure coverage across the store and act as a role model for driving sales and service excellence. The role emphasizes coaching staff on customer service, utilizing training resources, and maintaining a positive, fair environment consistent with our People-First philosophy.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and develop action plans.
• Great time management to execute multiple tasks and manage competing priorities.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed while serving as a role model for sales associates in sales generation and service, prioritizing the customer experience.
• Coach staff on customer service principles, successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieve business goals.
• Create a positive environment where all associates are treated fairly and with dignity per the People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues using client information reporting system.

Skills

Communication

Leadership

Customer service

Job description

Job Description

About The Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager of Sales and Service role

You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Criteria

• Excellent communication, organization and leadership skills
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
• 2-3 years of previous retail sales experience or management experience in a customer service related field

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
• Full time associates are expected to have open availability to meet the needs of the business.
• P art-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just For You

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $23.00-$25.00 per hour.

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Your Journey in Continued Learning

• Individual development plans and career pathing conversations
• Annual performance appraisals
• Cross-brand and cross-functional career opportunities
• Online learning opportunities through brand specific resources and WSI University
• Leadership development opportunities

San Francisco Locations:

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration)

This role is not eligible for relocation assistance.

About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.