Assistant Store Manager: Rocky Point

Costello's Ace Hardware; Rocky Point (NY); On-site; USD 48,000 - 65,000; Full time

Job summary

Costello's Ace Hardware is seeking an Assistant Store Manager in New York to support the Store Manager in daily operations and drive sales. You will lead by example, ensure top customer service, and maintain store standards while motivating staff to perform at their best.

The role emphasizes inventory control, scheduling, training, and collaboration on promotions. You will be a liaison during the Store Manager’s absence, fostering teamwork and a positive work environment.

Qualifications

• High school diploma or equivalent; associate degree in business or related field preferred.
• Minimum of 2 years in retail, supervisory or management role.
• Proven sales targets achievement and team management experience.
• Experience in inventory management and retail operations.

Responsibilities

• Assist Store Manager in overseeing all store operations, including inventory, scheduling, and customer service.
• Help meet sales targets by applying effective sales strategies and tracking performance.
• Provide exceptional customer service and resolve inquiries professionally.
• Support recruitment, training, and development of store staff.
• Maintain store standards: cleanliness, organization, and policy adherence.
• Collaborate with Store Manager on promotions and marketing initiatives.
• Monitor stock levels and coordinate with suppliers for replenishment.
• Analyze sales data to identify trends and growth opportunities.
• Foster a positive, inclusive team environment and collaboration.
• Act as a point of contact when Store Manager is absent to ensure continuity.

Skills

Leadership

Customer service

Retail management software

Microsoft Office

Organization

Communication

Sales data analysis

Shift flexibility

Education

High school diploma

Associate degree in business (preferred)

Tools

Retail management software

Microsoft Office Suite

Job description

Job Purpose

The Assistant Store Manager at Costellos Ace plays a crucial role in supporting the Store Manager in the daily operations of the store. This position is responsible for ensuring excellent customer service, maintaining store standards, and driving sales to meet company goals. The Assistant Store Manager is expected to lead by example, fostering a positive work environment and motivating staff to achieve their best performance.

Key Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations, including inventory management, staff scheduling, and customer service.
• Ensure that the store meets its sales targets by implementing effective sales strategies and monitoring performance metrics.
• Provide exceptional customer service, addressing customer inquiries and resolving issues promptly and professionally.
• Support the recruitment, training, and development of store staff to ensure a skilled and motivated team.
• Maintain store standards by ensuring cleanliness, organization, and adherence to company policies and procedures.
• Collaborate with the Store Manager to plan and execute promotional events and marketing initiatives.
• Monitor stock levels and coordinate with suppliers to ensure timely replenishment of inventory.
• Analyze sales data to identify trends and opportunities for growth, providing insights and recommendations to the Store Manager.
• Foster a positive and inclusive work environment, encouraging teamwork and collaboration among staff members.
• Act as a point of contact in the absence of the Store Manager, ensuring continuity in store operations.

Qualifications

Required Education:

• High school diploma or equivalent; an associate degree in business or related field is preferred.

Required Experience:

• Minimum of 2 years of experience in a retail environment, preferably in a supervisory or management role.
• Proven track record of achieving sales targets and managing a team effectively.
• Experience in inventory management and operational procedures within a retail setting.

Required Skills And Abilities:

• Strong leadership skills with the ability to motivate and develop team members.
• Excellent customer service skills with a focus on enhancing the customer experience.
• Proficient in using retail management software and Microsoft Office Suite.
• Strong organizational and multitasking abilities to manage store operations efficiently.
• Effective communication skills, both verbal and written, to interact with staff and customers.
• Ability to analyze sales data and develop strategies to improve store performance.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.