Assistant Store Manager - Reisterstown Plaza, Baltimore, MD

R555US DTLR, Inc.; Baltimore (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K plan

Medical, dental, vision insurance

Paid time off

Job summary

DTLR, Inc. is seeking an Assistant Store Manager to support daily store operations across merchandising, staffing, and customer service. The role focuses on achieving sales targets, controlling expenses, and maintaining high standards of service.

You will help recruit and train staff, manage inventory and loss prevention, and ensure policies are followed. The position requires a flexible schedule, with some weekend and holiday work.

Qualifications

• Minimum 1 year in retail management.
• Excellent English communication with customers and staff.
• Strong leadership and team-building skills.
• Ability to plan, organize, and prioritize work effectively.
• Professional conduct and diplomacy in all situations.
• Analytical mindset with data summarization for reports.
• Willingness to multi-task and adapt to store districts.
• Proficient in standard store operations and procedures.

Responsibilities

• Assist Store Manager in daily store operations to maximize sales and profitability.
• Ensure compliance with company policies and procedures.
• Lead store staff through effective mentorship and training.
• Support recruitment, selection, and development of store personnel.
• Assist with budgeting, expenses, and shrink control strategies.
• Monitor safety, compliance, and merchandising standards.
• Provide excellent customer service and a friendly store environment.
• Participate in regular inventory counts and loss prevention efforts.

Skills

Leadership

Communication

Planning & Organizational

Customer Service

Microsoft Office

Inventory Management

Time Management

Discretion & Confidentiality

Tools

Microsoft Office

Job description

Come work for us! We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store. Our employees are key to our success.

POSITION SUMMARY:

The primary purpose of the Assistant Store Manager is to Assist the Store Manager in upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance of all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assist with the recruitment, selection and training and development of store personnel.
• Assist, and provide feedback to Store Manager on annual performance evaluations for all store employees.
• Assist with expense management and develops strategies that position stores to perform in accordance with the budget.
• Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
• Monitors and controls all aspects of operational compliance, safety and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Ensures company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.
• Assists in the completion of accurate and regular merchandise inventory counts.
• Performs other duties as may be assigned.
• A standard work week not to exceed 40 hours.
• Flexible schedule required which includes but not limited to the following: days, nights, weekends, and holidays.

QUALIFICATIONS:

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

EDUCATION AND/OR EXPERIENCE

Requires a minimum of one (1) year in retail management.

SKILLS AND KNOWLEDGE REQUIREMENTS:

• Work requires a solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates and customers.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Position continually requires demonstrated poise, tact, and diplomacy.
• Must demonstrate an ability to think strategically, plan and organize effectively.
• Must be able to maintain an exemplary degree of professionalism in all situations.
• Requires a proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Results driven with demonstrated critical and creative thinking skills.
• Project management, time management, analytical and superior organizational skills required.
• Demonstrated ability to exercise discretion, confidentiality, and independent judgment with the ability to use compassion and diplomacy.
• Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources.
• The ability to execute directives with precision and consistency.
• Working knowledge of Microsoft office products is required.
• Willing to work in multiple stores in the assigned district.

PHYSICAL REQUIREMENTS

• Individuals must be able to stand for extended periods of time; lift, carry, push/pull up to 50 lbs.
• Able to work extended hours during critical project phases; and able to work in a fast pace, dynamic environment with flexibility.
• Must have reliable transportation.
• Must be willing to travel via car, plane or train.

Compensation:

Assistant Manager pay range: $18.00 - $20.00 per hour. Bonus opportunity if guidelines or criteria are met. All roles are eligible for the company 401K plan. Full time roles will be eligible for medical, dental, vision, and company-paid time off.

General Information:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

DTLR is one of the country’s most successful lifestyle retailers with over 400 stores in 26 states.

In fusing together our passion for fashion, entertainment, sports and community empowerment, there is no doubt we run the streets.

We employ more than 5,000 amazing people who are experts in style and passionate about everything sneaker culture.