Assistant Store Manager - Pet Supplies (Belterra)

Tomlinson's; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Paid Time Off

Health Benefits (medical, dental, vision)

Discounted Gym Membership

Community Volunteer Opportunities

Open-Door Office Policy

Job summary

Tomlinson's in Austin, Texas is looking for an Assistant Manager to enhance the customer experience while fostering a positive team environment. You will train staff, assist the Store Manager with operations, and ensure customer satisfaction. If you're passionate about pets and providing excellent service, we want you!

This role requires flexibility for nights and weekends, with the ability to lift up to 50 pounds. Enjoy competitive pay, generous discounts, and benefits for full-time team members.

Qualifications

• Minimum 6 months to 1 year in a supervisory role.
• Ability to lift and carry up to 50 pounds.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Train and guide new staff on customer delight and product knowledge.
• Assist Store Manager with daily store operations.
• Create a supportive store environment for team members.

Skills

Customer service

Teamwork

Pet nutrition knowledge

Supervisory experience

Job description

Description

Reports to the Store Manager.

Locally owned for 80 years, Tomlinson’s Feed is Central Texas’s favorite pet store with the healthiest products and world‑class customer service. And, we want you to join our family!

Winner of the Austin Chronicle’s “Best of Austin” for eleven years running, Team Tomlinson’s is passionate about helping our customers find the right nutrition for their pets. Because of our dedicated, bright, and talented Team Members, we are the local leader for healthy, natural pet nutrition.

We value what matters most:

• Pet Health: From our Integrative Vet Consults, Dental Clinics, and selection of healthy pet food and supplies, we strive to offer the best in pet health for Central Texas.
• Customer Delight: Our customers are the best (you'll see). We love to delight them with new products, services, and perks.
• Our family of Team Members: From our retail stores, warehouse team, delivery drivers, and our office staff, we are all family! Tomlinson's Feed is built off of everyone working together towards a common goal: happy, healthy pets.

If you’re a pet-loving people person in search of a family-owned, local, and fur-filled place to work, we want to meet you!

This is not working at your average pet retail store and no one day on the job is the same. But…

…on a typical day, you will:

• Offer each of our four-legged customers a belly rub and treats (sorry, this is a requirement!)
• Get to know your local community: their names, their needs, and more
• Train on new products or information about pet nutrition
• Receive, stock, and rotate healthy pet products
• Help train and teach new staff.
• Work as a team with coworkers to achieve sales goals and milestones
• Do what’s best for our guests and their pets

Other responsibilities include:

• Creating an atmosphere of service, trust, and one that is supportive of the owners and their vision for the company.
• Cultivate a positive and supportive store environment where employees are excited to come to work.
• Assuring that customer service and satisfaction exceeds our clients' expectations.
• Assisting the Store Manager with daily store operations in accordance with Company standards.
• Communicating with staff and home office.
• Assisting the Store Manager in maintaining an accurate inventory.
• Assisting the Store Manager with on-the-job training of staff in customer delight, product knowledge, and operations.
• Maintaining store appearance, and a professional personal appearance.
• Product merchandising as directed by the Merchandising Manager.

What we offer:

• Competitive starting pay
• Weekly Pay Periods
• Flexible Scheduling
• One of the most generous employee discounts in the industry!
• Emphasis on Internal Promotion.
• In fact, over half of our Store Managers and headquarters team started as store Team Members.
• Community Non-Profit Volunteer Opportunities
• Paid product and retail sales training
• Discounted Gym Membership
• Employer Matched 401(k)
• Open-Door Office Policy

Benefits to full time Team Members include:

• Paid Time Off
• Up to 20 paid hours per year to volunteer with a non-profit organization of your choice.
• Health Benefits including medical, dental, and vision
• Paid Holidays

Requirements

Time Commitment

Tomlinson’s is open Monday‑Sunday and Assistant Managers should have the flexibility to work nights, weekends, and some holidays.

Physical requirements

This position requires you to be on your feet for the majority of your shift. You must be able to lift and carry up to 50 pounds on a regular basis in order to stock the store and to do carry outs for customers.

Qualifications

At least 6 months to 1 year in a supervisory role.