Assistant Store Manager - Operations (Memphis South)

At Home Group Inc.; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

At Home Group Inc. is seeking an Assistant Store Manager – Operations to support the Store Manager in leading operational, financial, and team functions in a large-format store.

The role drives store performance with annual sales typically $4–$10 million, supporting efficient operations, strong execution, and a superior customer experience. You will lead Operations Leads and the Zone Lead team, foster collaboration, ensure safety and organization, and model At Home’s values while driving results

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum 3 years of leadership in big-box or high-volume retail.
• Lead teams of 20+ and manage $5M+ in annual revenue or budget.
• Knowledge of freight, inventory control, stocking, merchandising.
• Customer-focused mindset with in-store excellence track record.
• Proven integrity, reliability and ethical business practices.
• Proficient with MS Office and workforce systems.

Responsibilities

• Drive store operations to hit sales, profit, and performance goals.
• Attract, hire, and develop talent; build internal bench strength.
• Coach, train, and develop teams for ongoing growth.
• Staffing, scheduling, and payroll accuracy aligned with metrics.
• Plan and oversee opening/closing and front-end processes.
• Direct freight, inventory, stocking, and merchandising.
• Lead store-wide loss prevention, safety, and cash handling.
• Address team and customer concerns with urgency and integrity.
• Ensure compliance with policies, procedures and laws.
• Foster a positive, inclusive culture and lead effective communications.

Skills

Leadership

People management

Customer focus

Data-driven decision making

Communication

MS Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

HRIS systems

Workforce scheduling systems

Job description

Job Summary

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. This role plays a key part in driving store performance in a large-format retail environment with annual sales typically ranging from $4–$10 million by supporting efficient store operations, maintaining strong execution standards, and delivering an exceptional experience for both Team Members and customers. The role leads and develops Operations Leads as well as the Zone Lead team (based on store volume), fosters collaboration, and helps ensure a safe, organized, and high-performing store environment. Success in this role comes from leading by example, maintaining high standards, continuously improving processes, solving problems proactively, and supporting a culture focused on teamwork, accountability, and results for both customers and Team Members.

Job Description

Assistant Store Manager – Operations

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. This role plays a key part in driving store performance in a large-format retail environment with annual sales typically ranging from $4–$10 million by supporting efficient store operations, maintaining strong execution standards, and delivering an exceptional experience for both Team Members and customers. The role leads and develops Operations Leads as well as the Zone Lead team (based on store volume), fosters collaboration, and helps ensure a safe, organized, and high-performing store environment. Success in this role comes from leading by example, maintaining high standards, continuously improving processes, solving problems proactively, and supporting a culture focused on teamwork, accountability, and results for both customers and Team Members.

Essential Functions

• Drive execution of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long‑term growth.
• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.
• Support proper staffing, scheduling, and payroll accuracy while executing plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening/closing and front‑end processes, to ensure efficiency, accuracy, and operational readiness.
• Direct freight, inventory, stocking, and merchandising to maintain in‑stock conditions, visual standards, and a clean, safe, and organized store environment.
• Drive overall store effectiveness by leading efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism and integrity.
• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required; Bachelor’s Degree preferred.
• Minimum of 3 years of relevant leadership experience in a big‑box and/or high‑volume retail environment.
• Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, with the ability to maintain a clean, safe, and organized store environment.
• Customer-focused mindset with a track record of delivering exceptional in‑store experience.
• Demonstrated integrity, reliability, and commitment to ethical business practices.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Experience utilizing task management, HRIS, and workforce scheduling systems.
• Strong communication skills, including verbal, written, and comprehension.
• Ability to inspire, drive urgency, delegate effectively, and motivate high‑performing teams.
• Skilled in prioritizing, multitasking, and adapting to changing business needs.
• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.
• Proven ability to build and sustain a collaborative, engaging and high‑performing team culture.

WORKING CONDITIONS

• Ability to meet the physical demands of the role, including standing and walking for extended periods, as well as frequent bending, kneeling, and reaching.
• Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs.
• Ability to climb ladders and work at varying heights as needed.
• Comfortable working in a retail environment that includes sales floor, stockroom, and receiving areas, with exposure to varying temperatures.
• Ability to use standard retail equipment, including pallet jacks and rolling carts and baler.
• Ability to perform repetitive motions, including lifting, pushing, and pulling.
• Flexible availability, including nights, weekends, and holidays, based on business needs.