Assistant Store Manager- Operations

DICK'S Sporting Goods, Inc.; South Bend (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

DICK’S Sporting Goods in the United States is seeking a store leader who will collaborate with the Store Manager to develop and execute annual growth plans, forecast demand, and translate strategies into actionable plans on the floor.

You will manage Captains and store teammates, lead selection and development, oversee scheduling and payroll, uphold merchandising standards, and coach teams to deliver exceptional athlete experiences while ensuring safety and policy compliance.

Qualifications

• High School Diploma or Equivalent required.
• 1-3 years experience.
• 1-3 years of retail management experience (or customer-focused experience).

Responsibilities

• Collaborates with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning 90+ days out.
• Directly manages a team of Captains (Supervisors) and indirectly manages broader store team through coaching and development.
• Oversees payroll and staff scheduling to align with budget goals and adapt to athlete traffic and sales trends.
• Owns hiring decisions for Captain (Supervisor) population and collaborates with the Store Manager on staffing.
• Coaches Captains on interviewing, hiring, and team-building practices.
• Ensures adherence to safety, loss prevention, and standard operating procedures.

Skills

Retail leadership

Customer service

Leadership

Education

High School Diploma or Equivalent

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible. Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S. It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one. In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities. If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Job Duties & Responsibilities

• Collaborates with the Store Manager to contribute to developing and executing full-year business growth plans, including forecasting and planning 90+ days out.
• Ensures operational strategies support long-term success and work to identify opportunities in the store and validate key programs/processes (e.g., BOPIS, ship‑from‑store, etc.).
• Directly manages a team of Captains (Supervisors) and indirectly manages broader store team through influence, coaching, and development.
• Equips leaders to lead others effectively and fosters a high‑performing, inclusive team environment.
• Accountable for performance management, including development, annual reviews, and promotional recommendations for the Captain (Supervisor) team, and for holding all teammates accountable for compliance with policies and procedures, including disciplinary and termination recommendations.
• Upholds company merchandising and presentation standards by ensuring compliant execution of established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes, drives, and leads company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Acts as a role model for service, selling, and leadership behaviors that elevate the athlete experience.
• Models outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Demonstrates the ability to lead, execute and validate key training initiatives (including cross‑training leaders of others).
• Accountable for ensuring all teammates are trained/equipped to deliver elevated athlete experiences; focuses on accountability through motivation, hands‑on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates.
• Partners with Store Manager on long‑range management of the store workforce and approves Captain (Supervisor) staffing plans.
• Oversees payroll and staff scheduling to align with budget goals and adapt to athlete traffic and sales trends, ensuring workforce flexibility and schedule effectiveness.
• Hires and builds strong teams by partnering closely with the Store Manager and Captain (Supervisor) team to create targeted hiring strategies to actively source, recruit, and interview potential teammates.
• Owns hiring decisions for the Captain (Supervisor) population and is accountable for hiring and termination decisions for the hourly population, based on Captain (Supervisor) recommendations.
• Coaches Captain (Supervisors) on effective interviewing, hiring, and team‑building practices.
• Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.
• Ensures store safety, standards, and operational procedures are upheld.
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adheres to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.
• Hold teammates who fail to meet or comply with expectations accountable.

QUALIFICATIONS

• High School Diploma or Equivalent
• 1-3 years experience
• 1-3 of retail management experience (or customer‑focused experience)

VIRTUAL REQUIREMENTS

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.