Assistant Store Manager - Ontario Mills

LVMH; North Ontario (CA); On-site; CAD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Paid holidays

Vacation time

Sick and personal time

Medical insurance

Dental insurance

Vision insurance

401k matching

Employee discounts

Job summary

Marc Jacobs International in Ontario Mills, Ontario, CA is seeking an Assistant Store Manager to support the Store Manager in daily operations, lead the team, manage merchandise, and drive sales while delivering inclusive client experiences.

You will lead on the selling floor, coach staff, ensure visual standards, assist in recruiting and training, and help meet KPIs and store profitability, including scheduling for evenings, weekends and holidays.

Qualifications

• Previous experience managing others within a customer service environment.
• Proven ability to motivate, develop and coach team members.
• Strong analytical skills to review retail KPIs and on-floor performance.
• Excellent verbal and written communication abilities.
• Passion for delivering a superior customer experience.
• Ability to connect with customers through service, visual presentation, and business sense.
• Demonstrates excellence and empathy while embracing change.
• Creative and collaborative mindset with openness to new ideas.
• Proficiency with POS and Microsoft Office.

Responsibilities

• Demonstrate leadership by actively working on the selling floor.
• Support the sales process as needed.
• Assist in resolving customer issues and maintaining service standards.
• Model high standards for customer service.
• Uphold store policies and procedures.
• Ensure visual merchandising standards are met and updated.
• Support the Visual Team with changes to the visual environment.
• Review sales and adjust visual merchandising to improve performance.

Skills

Leadership

People management

Customer service

Sales coaching

Communication

POS systems

Microsoft Office

Merchandising

Analytical skills

Flexibility

Tools

POS terminal

MS Office

Job description

Marc JacobsInternational, powered by the creative genius of Marc Jacobs, seeks an Assistant Store Manager to join its Ontario Mills location in Ontario, California. The Assistant Store Manager will support the Store Manager in the daily operation of the store including the overall management of the team, merchandise, and sales results. They will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Demonstrate leadership by playing an active role on the selling floor
• Support the sales process as needed
• Assist in facilitating solutions to customer issues
• Model the standards for customer service
• Uphold company and store standards, policies and procedures
• Ensure store visual merchandising standards are met and maintained
• Support the Visual Team in planning and performing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to improve sales

Staff Training and Development:

• Provide guidance to sales and support teams – deliver constructive feedback and learning opportunities
• Support the Store Manager with the recruitment, training, development, and succession of team members
• Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives

Operations:

• Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
• Perform any special projects or tasks as directed by the Store Manager

QUALIFICATIONS:

• Previous experience managing others within a customer service environment required
• Proven record of motivating, developing, and coaching team members
• Strong analytical skills - ability to analyze retail KPI’s and on-floor behaviors
• Demonstrated verbal and written communication skills
• Passionate about the customer experience
• Ability to connect to the customer through excellent service, strong visual presentation and business acumen
• Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

SALARY & BENEFITS/WHAT WE OFFER:

The compensation for this position ranges from $25 - $27 CAD(hourly). The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

ABOUT MARC JACOBS

For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original.

Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.

EEO STATEMENT

Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don’t meet all of the listed qualifications.

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.