Assistant Store Manager- NO NIGHTS!

smartstop; Utica (MI); On-site; USD 45,461,000 - 49,594,000; Full time

Benefits offered by this job

Monthly bonus

Health insurance

Paid time off

401(k) matching

Life Insurance

Dental & Vision

Employee assistance program

Job summary

SmartStop® Self Storage in Sterling Heights, MI is hiring an Assistant Store Manager. You will oversee leasing, deposits, and daily store operations with a focus on giving excellent customer service and effective storage solutions.

This role involves supervising a team, coordinating maintenance, and ensuring a smooth tenant experience. The position offers a Monday–Friday schedule with some weekend availability, a starting wage of $16.50/hour plus bonus, and opportunities for growth within a

Qualifications

• Excellent customer service and sales ability.
• Strong communication and teamwork.
• Ability to work independently and as part of a team.
• Willingness to travel to other SmartStop locations.

Responsibilities

• Rent storage units and prepare rental agreements.
• Handle monetary transactions and maintain financial records.
• Perform light maintenance and keep the property clean.
• Assist with on-site projects and supervise team activities.
• Provide exceptional customer service and help tenants choose storage solutions.
• Maintain curb appeal and ensure safety and security of the property.
• Travel to other SmartStop locations as needed; mileage and travel time are paid.
• Background check is required.

Skills

Customer service

Communication

Teamwork

Adaptability

Reliable transportation

Job description

Think Outside the BOX – Join a Company That’s Changing the Game!

At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About Us:

SmartStop® Self Storage (NYSE: SMA) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in sunny Ladera Ranch, CA, we own, operate or manage 460+ properties across 35 U.S. states and Washington D.C. and four provinces in Canada, with more than 35 million rentable square feet of storage space.

Our 1,000+ team members are the heart of our business, delivering an award-winning customer experience year after year. We’ve earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the prestigious Reputation 800 Award (2023). Plus, our workplace culture has been recognized as a Top Workplace in Orange County two years running — a reflection of the feedback we get from the people who matter most: our employees.

We’re growing fast, and we want you to grow with us.

Assistant Store Manager (Store #6027 - Sterling Heights, MI) Job Summary - NO NIGHTS!

The right candidate pays attention to details, stays organized, and delights in finding great solutions to problems. This position is involved in all phases of the operation, including leasing storage and parking, managing a team, assisting with maintenance, supervising on-site projects, and maintaining good relationships with tenants.

Hours of Operation: Mon - Fri 9:30am to 6:00pm; Sat 9:00am - 4:00pm; Sun 10:00am - 2:00pm

Starting at $16.50/hour + Bonus

What You’ll Do:

• Rent storage units
• Prepare rental agreements
• Handle monetary transactions and banking activities
• Cleaning of vacated units and general cleaning of the property
• Promotes and sells self-storage solutions to potential customers
• Light maintenance
• Maintain a working knowledge of all products and services
• Maintain general curb appeal
• Must have reliable transportation, a valid Driver’s License, and current auto insurance
• Willingness to travel to other SmartStop locations in Warren, & Troy as needed for coverage. Mileage and travel time will be paid.
• The position requires a background check
• Other duties as assigned by the Company

Who We’re Looking For:

• Enjoys providing exceptional customer service while effectively selling all aspects of the rental experience
• Excellent communication skills
• Ability to work independently and as a team
• Adapts to and embraces change
• A terrific attitude!

Why You’ll Love Working Here:

• Monthly Bonus Incentive Plan
• Health insurance, including medical, dental, and vision
• No Evening Hours
• Paid Time Off
• 401(k) matching
• Life Insurance | Disability Insurance
• Employee assistance program
• Discounts
  • Health & Fitness Partnerships
  • Legal
  • Entertainment
  • Computers & Electronics

Diversity

SmartStop® Self Storage is committed to diversity, equity, and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!