Assistant Store Manager - New Store Opening!

smartstop; Annapolis (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus

Health insurance

No evening hours

Paid time off

401(k) matching

Life Insurance

Disability Insurance

Employee assistance program

Discounts

Job summary

SmartStop Self Storage is opening a new store on Old Mill Road in Annapolis, MD and seeks a proactive Assistant Store Manager. This role drives leasing, customer service, and day-to-day operations to deliver an outstanding self-storage experience. No nights, competitive starting pay, and bonus opportunities are offered.

The candidate will supervise staff, coordinate maintenance, and build strong tenant relationships while ensuring the site runs smoothly and safely.

Qualifications

• Excellent customer service and selling skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Adaptability to changing priorities and fast-paced environment.
• Positive attitude and proactive problem solving.

Responsibilities

• Rent storage units and manage leasing activities.
• Prepare rental agreements and process payments.
• Handle monetary transactions and banking activities.
• Maintain cleanliness and upkeep of the property.
• Promote and sell self-storage solutions to customers.
• Perform light maintenance and ensure site safety.
• Maintain knowledge of products and services offered.
• Keep the property visually appealing and well-maintained.
• Carry out background checks and ensure compliance.

Skills

Customer service

Communication

Teamwork

Independence

Adaptability

Positive attitude

Job description

Think Outside the BOX – Join a Company That’s Changing the Game!

At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About Us:

SmartStop® Self Storage (NYSE: SMA) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in sunny Ladera Ranch, CA, we own, operate or manage 460+ properties across 35 U.S. states and Washington D.C. and four provinces in Canada, with more than 35 million rentable square feet of storage space.

Our 1,000+ team members are the heart of our business, delivering an award-winning customer experience year after year. We’ve earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the prestigious Reputation 800 Award (2023). Plus, our workplace culture has been recognized as a Top Workplace in Orange County two years running — a reflection of the feedback we get from the people who matter most: our employees.

We’re growing fast, and we want you to grow with us.

Assistant Store Manager (This is a new store opening on Old Mill Road in Annapolis, MD) Job Summary - NO NIGHTS!

The right candidate pays attention to details, stays organized, and delights in finding great solutions to problems. This position is involved in all phases of the operation, including leasing storage and parking, managing a team, assisting with maintenance, supervising on-site projects, and maintaining good relationships with tenants.

Hours of Operation: Mon - Fri 9:30am to 6:00pm; Sat 9:00am - 4:00pm; Sun 10:00am - 2:00pm

Starting at $19.00/hour + Bonus

What You'll Do:

• Rent storage units
• Prepare rental agreements
• Handle monetary transactions and banking activities
• Cleaning of vacated units and general cleaning of the property
• Promotes and sells self-storage solutions to potential customers
• Light maintenance
• Maintain a working knowledge of all products and services
• Maintain general curb appeal
• Must have reliable transportation, a valid Driver’s License, and current auto insurance
• The position requires a background check
• Other duties as assigned by the Company

Who We're Looking For:

• Enjoys providing exceptional customer service while effectively selling all aspects of the rental experience
• Excellent communication skills
• Ability to work independently and as a team
• Adapts to and embraces change
• A terrific attitude!

Why You'll Love Working Here:

• Monthly Bonus Incentive Plan
• Health insurance, including medical, dental, and vision
• No Evening Hours
• Paid Time Off
• 401(k) matching
• Life Insurance | Disability Insurance
• Employee assistance program
• Discounts
  • Health & Fitness Partnerships
  • Legal
  • Entertainment
  • Computers & Electronics

Diversity

SmartStop® Self Storage is committed to diversity, equity, and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!