Assistant Store Manager - Morris College Bookstore

Follett Higher Ed Group, LLC; Orangeburg (SC); Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

Follett Higher Education is seeking an Assistant Store Manager for the Morris College Bookstore. You will support a Market Leader in overseeing store operations, drive sales, and ensure an engaging customer service experience. You will mentor staff, monitor financial metrics, and uphold brand standards across merchandising and operations.

The role emphasizes accountability, teamwork, and adherence to store policies, with opportunities to lead by example and contribute to campus bookstore success.

Qualifications

• Associate's Degree or equivalent preferred.
• 0-5 years of retail or bookstore experience preferred; supervisory experience preferred.
• General computer skills required.

Responsabilités

• Supervises sales team members and schedules hours.
• Trains new team members and seasonal staff.
• Ensures policies and standards are followed.
• Maintains merchandising, displays, and promotions.
• Handles onboarding and customer service interactions.
• Assists in cash handling, deposits, and end-of-day reporting.

Connaissances

Retail experience

Supervisory skills

Customer service

Formation

Associate's Degree or equivalent

Description du poste

Assistant Store Manager - Morris College Bookstore

#26-30538

Job Description

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including:
• Schedules team members' work hours
• Trains new team members FT/PT and seasonal team members hired for peak seasons
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Requirements

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.