Assistant Store Manager, Lee Wrangler Clearance Center

Shoprockvale; Lancaster (Lancaster County); Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Disability insurance

401(k) with company match

Employee assistance program

Holiday Pay

Descripción de la vacante

Kontoor Brands is seeking an Assistant Store Manager for the Lee Wrangler Clearance Center. You will lead the sales floor, coach team members on customer engagement, and ensure store standards are met while supporting the Store Manager in open/close duties and payroll tasks.

You will drive sales, deliver an exceptional customer experience, and monitor daily results to optimize loyalty and performance. A strong emphasis on teamwork and brand-aligned operations is essential.

Formación

• Proven ability to drive sales and customer satisfaction.
• Experience coaching and developing a sales team.
• Strong understanding of store operations and standards.
• Familiar with loss prevention practices and safety.

Responsabilidades

• Lead daily store operations, opening/closing and POS integrity.
• Coach team on customer engagement and product recommendations.
• Maintain visual merchandising and store cleanliness to brand standards.
• Monitor daily results to improve loyalty and sales performance.
• Address customer concerns quickly and professionally.

Conocimientos

Customer engagement

Coaching team

Sales leadership

Loss prevention

Visual merchandising

Descripción del empleo

Assistant Store Manager, Lee Wrangler Clearance Center

The Assistant Store Manager is a key leader responsible for opening and closing the store, sales performance, delivering exceptional customer experience, and running day-to-day store operations. The Assistant Store Manager supports the Store Manager by leading the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Responsibilities

Brand Experience/Customer Service

• Ensure store sales performance by executing high retail standards, modeling selling behaviors, and coaching team members to ensure the in-store experience follows company expectations.
• Engage customers through open-ended questions, active listening, and personalized product suggestions that reflect individual needs.
• Review trends and share findings with managers to adjust selling strategies.
• Drives loyalty performance by communicating store goals, reviewing daily results, and providing targeted coaching to strengthen execution.

Visual, Operation, and Safety

• Ensure all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked. Will adapt visual merchandising as needed to support sales and product storytelling.
• Leads daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives.
• Independently merchandise the store following brand guidelines, adapting as needed to support sales and visual impact.
• Consistently ensures adherence to all company policies, procedures, and operational guidelines.
• React quickly to all customer and/or employee injuries and report them immediately to Human Resources.
• Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.
• Conduct regular walkthroughs to assess store safety, loss prevention risks, and readiness for customers.
• Looks for opportunities to improve and communicate suggestions to Store Manager.
• Proactively Manages all controllable expenses, ensuring disciplined spending that supports achieving and exceeding P&L targets.

Leadership

• Acts as Manager-On-Duty on a rotating basis.
• Effectively manage freight, inventory, and store processes.
• Provide in-the-moment coaching or feedback to the team.
• Assist the Store Manager in recruiting, scheduling, and payroll processing.
• Build relationships with peers and other stores within district by sharing best practices and asking for feedback and training where applicable.
• Partner with store manager to create and execute team engagement and retention events and contests.
• Address and resolve customer concerns quickly and professionally.
• Bold Accountability: Supports the team by delegating tasks, following up, and helping remove barriers so shift goals are achieved.
• Customer Centric Innovation: Coaches consistent customer engagement and loyalty behaviors while encouraging ideas that improve selling effectiveness.
• Empowered Collaboration: Support a culture of collaboration by actively sharing ideas, seeking and providing feedback, and encouraging creativity and learning through best-practice sharing.
• Global Agility: Demonstrates and encourages the team to be flexible in responding to evolving business needs and embraces feedback or changes with a positive attitude.
• Strategic Foresight: Anticipate upcoming business needs such as deliveries, peak traffic periods, or promotions and help the team prepare through planning and prioritization.
• Purposeful Integrity: Upholds company values by respecting differences, modeling ethical behavior, and appropriately escalating concerns.
• Urgency for Impact: Assess store conditions and identify opportunities to improve visual presentation, organization, and store readiness and following through on execution.

Job Requirements

• Must be 18 years of age or older.
• Open availability, including evenings, weekends, and holidays.
• Retail or customer-facing experience preferred but not required.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Communicate clearly and respectfully with customers and team members.
• Use store technology and office equipment, including point-of-sale systems, computers, and handheld devices.
• Stand and move throughout the store during scheduled shifts, up to 8 hours.
• Assist with customer needs, merchandise recovery, and general store organization.
• Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
• Push or pull merchandise racks and assist with restocking activities.
• Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
• Perform occasional manual tasks such as assembling displays or adjusting store layouts.
• Use vision and attention to detail to read labels, organize merchandise, and support customers.
• Use hands for fine manipulation, such as folding, hanging, and organizing apparel.
• Competitive health, dental, and vision insurance.
• Optional short- and long-term disability insurance.
• 401(k) with company match
• Employee assistance program
• Holiday Pay

Job Description: Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability

Contact Information

18887772232
[e-mail]

About : Lee | Wrangler – NOW LOCATED IN SUITE 705!

Lee/Wrangler brings together two of the most iconic and beloved denim brands under one roof.