Assistant Store Manager — Lead Retail Operations

Goodwill Omaha; Bellevue (NE); Sur place; USD 45 000 - 55 000; Plein temps

Résumé du poste

Goodwill Omaha in Bellevue, WA seeks an Assistant Store Manager to support the Store Manager in all facets of store operations, driving the mission through strong leadership and customer focus.

You will recruit, train, and supervise staff, manage daily cash, donations processing, and loss prevention while fostering a positive, inclusive store culture.

Qualifications

• Bachelor's degree preferred in business/marketing or related field.
• At least 1 year retail experience required.
• At least 1 year of lead or supervisory capacity required.
• Must demonstrate strong supervisory and customer relations abilities.

Responsabilités

• Foster and maintain a positive store culture for employees, participants and customers
• Recruit, hire, develop, supervise, schedule and evaluate store personnel; supervise volunteers
• Provide on-the-job training and onboarding for new and existing employees
• Complete daily breakdown audit, store bank deposit, and reconciling cash drawers
• Ensure donations are processed within 24 hours of receipt
• Support all Mission-related programs in the retail store
• Ensure customers are treated in a fair, courteous, and efficient manner
• Maintain a safe working/shopping environment and document incidents
• Assist the Store Manager in loss prevention and inventory categorization
• Create timely store sales events to drive revenue
• Authorize store discounts according to agency standards
• Promote diversity in hiring with HR support
• Maintain attendance targets and support other store locations as needed
• Work all closing shifts and uphold safety and wellbeing

Connaissances

Supervisory experience

Customer relations

Marketing and merchandising

Communication skills

Flexibility for hours

Formation

Bachelor's degree in business/marketing or related field

Description du poste

Employment Status: Full-time
Salary Range: $50,000 + $1000 hiring bonus

JOB SUMMARY
Responsibilities include assisting the Store Manager in the management of all facets of store operations in support of the Goodwill Mission.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Foster and maintain a positive store culture for employees, participants and customers
• Effectively recruit, hire, develop, supervise, schedule and evaluate store personnel; supervise volunteers
• Provide on-the-job training and onboarding for new and existing employees
• Complete daily breakdown audit, store bank deposit, and reconciling cash drawers
• Assure donations are processed within 24 hours of receipt
• Support all Mission-related programs in the retail store
• Ensure customers are treated in a fair, courteous, and efficient manner
• Maintain a safe working/shopping environment. Investigate and document all accidents/injuries/incidents
• Assist the Store Manager in maintaining an effective loss prevention program for the store
• Ensure adequate merchandise colorization and categorization of store inventory
• Create timely store sales events to achieve additional revenue
• Responsible for authorizing store discounts according to agency standards
• Ensure all store salvaging is completed in a timely and safe fashion
• Promote diversity in the work place through hiring practices with assistance from the Human Resources Department
• Meet or exceed the attendance expectations for this position
• Must be able to assist at other store locations
• Must be able to work all closing shifts
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well being of employees, customers, and participants
• Other duties as assigned

INDIVIDUAL DEVELOPMENT & PRODUCTIVITY

• Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to develop.
• Working relationship with supervisor, co-workers, and inter-departmentally.
• Must have good supervisory and customer relations skills.
• Must have the ability to apply sound judgment and common sense across a variety of situations.
• Must have excellent verbal and written communication skills.

ORGANIZATIONAL DEVELOPMENT

• Educate customers and the community about the mission and vision of the organization.
• Demonstrate the Goodwill core values through actions and words.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in business, marketing, or related field preferred
• One (1) years’ experience in a retail setting required
• One (1) years’ experience in a lead or supervisory capacity required

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to work flexible hours as required in order to meet operational needs of the store.
• Must have good marketing and merchandising ability.
• Must have knowledge of clothing and fashion trends.
• Must be a self-starter.

PHYSICAL DEMANDS
Medium
Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

WORK ENVIRONMENT
Moderate
Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)