Assistant Store Manager: Lead, Motivate & Elevate Service

Sephora; New York (NY); On-site; USD 75,700 - 92,750; Full time

Benefits offered by this job

Health insurance

401k with match

Vacation | PTO

Tuition reimbursement

Leadership development

Product discount

Job summary

Sephora at 520 Madison Ave, New York, NY 10022 is seeking an Assistant Store Manager to be the heartbeat of the store, guiding daily operations, inspiring the team, and elevating client experiences in a dynamic retail setting.

You will recruit, coach, and develop top talent, drive sales while managing profitability, and ensure operational excellence. Availability includes evenings, weekends, and holidays in a fast-paced, fragrance-filled environment.

Qualifications

• Experience leading teams in fast-paced retail environments.
• Strong interpersonal skills with customers and staff.
• Proven ability to coach, mentor and develop talent.

Responsibilities

• Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment.
• Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
• Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
• Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
• Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.

Skills

Leadership

Client experience

Coaching & development

Team building

Communication

Recruiting

Performance feedback

Job description

Sephora at 520 Madison Ave, New York, NY 10022 is seeking an Assistant Store Manager to be the heartbeat of the store, guiding daily operations, inspiring the team, and elevating client experiences in a dynamic retail setting.

You will recruit, coach, and develop top talent, drive sales while managing profitability, and ensure operational excellence. Availability includes evenings, weekends, and holidays in a fast-paced, fragrance-filled environment.