Assistant Store Manager (Kickapoo & Federal)

Goodwill Central Oklahoma; Oklahoma City, Northern (OK, KY); Hybrid; USD 28,000 - 37,000; Full time

Job summary

Goodwill Central Oklahoma in OKC is hiring an Assistant Store Manager to oversee daily operations of donated merchandise across Central Oklahoma.

You will lead shifts, hire and train staff, manage budgets, ensure safety and policy compliance, and deliver excellent donor and customer service.

Starting salary is $23.44 per hour with benefits; this role requires strong leadership and communication to support the agency's mission.

Qualifications

• High school diploma or GED required.
• Associate degree or related retail management coursework preferred.
• 3+ years supervisory experience in retail, manufacturing, or related fields.
• 21+ years old; valid Oklahoma Driver’s License.
• Must pass MVR check and maintain a good driving record.
• Strong communication and customer service skills.

Responsibilities

• Manage daily operations of donated merchandise within the agency's policies and budget.
• Hire, train, evaluate, motivate, and supervise store personnel to meet standards.
• Ensure safety and SOP compliance; adhere to agency policies and procedures.
• Provide excellent customer service to donors and customers; resolve complaints.
• Open/close cash registers and balance cash drawers; prepare daily reports.
• Conduct monthly staff meetings and maintain required records.

Skills

Supervisory experience

Customer service

Budget management

Microsoft Office

Education

High School diploma or GED

Associate’s degree or related retail management coursework

Tools

Microsoft Office

Job description

With many jobs available across Central Oklahoma, you can find an employment opportunity right for you. Goodwill has jobs OKC, Edmond, Yukon, Edmond, Ada, Guthrie, Norman, Mustang, & surrounding area residents can be proud of. Join a team that wants to see you succeed!

Assistant Store Manager (Kickapoo & Federal)

JOB SUMMARY: To manage the daily operations of donated merchandise in accordance with established business practices as mandated by the Agency’s policies, procedures, and budget projections in an assistant role.

Direct Reports:Shift Leaders, Store Associates

Starting Salary:$23.44 per hourplus Benefits

ESSENTIAL JOB FUNCTIONS:

• Punctual and dependable attendance.
• Manages budget and maintains expenditure in accordance with the Agency, departmental, and store financial goals.
• Hire, train, evaluate, motivate, and supervise all store personnel to maintain and exceed the Agency’s operational standards.
• Comply with Agency policies and DGR standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
• Adhere to the process outline for the job you are supervising and performing.
• Greet, assist, and provide excellent customer service to donors/customers.
• Assist and resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to Agency standards by proper colorization, cleanliness, store layout, signage and displays.
• Perform and assist in all functions completed by store personnel.
• Conduct all monthly meetings with store employees and attend all meetings and training as required by the Agency.
• Maintain all company records and reports accurately and in a timely fashion and assist in preparation of daily reports.
• Assist in sales and processing of items.
• Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.
• Must be able to adapt to growth and a changing environment within the Agency.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report on any unsafe work conditions, accidents, or injuries immediately

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

QUALIFICATIONS:

• High School diploma or GED, preferred.
• Associate’s degree or completion of related retail management course work preferred.
• 3 years of experience in a supervisory role of 12 or more employees in retail, manufacturing, production, or food services and/or demonstrated success and completion of Goodwill assigned training.
• Ability to transfer to any Goodwill of Central Oklahoma within the territory.
• Prior retail experience or customer service/ relations experience.
• Must be 21 years old.
• Valid Oklahoma Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.
• Reliable transportation and communication required.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

• Commitment to our Mission and Lives the Values
• Results Driven
• Customer Focus
• Hiring/Staffing and Motivates
• Communication

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• Good math and reading skills.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Good interpersonal skills: able to work well with a wide range of people.
• Excellent employee relation skills.
• Good follow-through on projects and deliverables.
• Good problem-solving skills.
• Demonstrate resourcefulness and ability to take initiative.
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Ability to complete and maintain:
• CPR and First Aid certifications

PHYSICAL REQUIREMENTS:The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing, and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, smelling and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Employee is required to operate a computer, and handle textiles and donated goods. The employee must be able to move stock onto or off shelves.

WORK ENVIRONMENT:

• Works in climate-controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
• Must be available to work during operating hours as needed for business operations. Work schedule includes days, evenings, holidays and blackout periods, weekends are required.
• Works 40 hours per week or more when required.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Goodwill Central Oklahoma’s mission is to help people overcome challenges to unemployment.

Our Vision

Our vision is to help people reach their highest level of self-sufficiency - strengthening our communities.

Our Values

Every day we strive to live by our values of Respect, Integrity, Commitment, and Innovation.

Your career. Our commitment.

At Goodwill, we believe everyone should have the opportunity to work, earn wages, and achieve their dreams. We have job opportunities with growth potential available across central Oklahoma, and we can help you find an opportunity that’s right for you.

Free Computer Access

We provide free access to computers and internet at our Employment Services Center , where our Employment Consultants can help you search Goodwill career openings online.

Employee Resources

We’re committed to helping you achieve your goals, whether it’s earning a credential or degree, planning for your next career, polishing your interview skills, or getting your finances in order.

Goodwill is an E-Verify employer. We verify the identity and employment eligibility of hired employees with records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

Equal Opportunity Employer – Goodwill does not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability and genetic information (including family medical history).

Goodwill is a Drug Free Employer.